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Gloria M. Santiago

Tallahassee, FL, 32301
Min. 10.00/hr
September 22, 2008

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To obtain a secretarial/receptionist or administrative assistant position where I can enhance my computer and clerical skills. To be ale to give my family a better future.

Professional Skills

· Microsoft Office

· Microsoft Windows

· dBase III

· Lotus 1-2-3

· WordPerfect 5.1/6.1

· Filing/Editing

· Typing (55+ wpm)

· Office Procedures

· Telephone Skills

· SuperWrite (80 wpm)

· Accounting

· Business Math

· Business English

· Management Skills

· Customer Service Skills


South Dade Senior High School

Homestead, Fl

G.P.A. 3.0/3.5; Attendance 100%

Tallahassee Community College

Anticipated AA degree (Major in Biology)


G.P.A 1.0/2.0: Attendance 100%

Employment Skills

· Developed ability to work in a fast-paced atmosphere

· Maintained excellent customer relations and developed customer rapport

· Diplomatically resolved customers complaints on as-needed basis

· Accurately calculated and made daily deposits of up to $20,000

· Ability to follow instructions well and make decisions with no supervision

· Motivated and supervised 15+ employees on daily basis

· Maintained all record-keeping procedures without error

· Delegated responsibilities to employees to meet company's expectations

· Effectively developed telephone communication skills and consistently met quotas

Employment History

Customer Service Rep., AdSurf Daily, Quincy, FL, Temporary 04/08 - 05/08

Internet based Company

Cashier, Wal-mart Supercenter, Tallahassee, FL 05/07 – 08/07

Assistant Manager, Circle K, Tallahassee, FL 03/04-06/05

Clerical Secretary, South Dade Adult Center, Homestead, FL 06/01-04/03


Crystal Lopez 850-***-**** Co-Worker AdSurf Daily

James Bell 850-***-**** Co-Worker Circle K

Myron Brown 850-***-**** Friend

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