Customer Service Business Operations
Resume:
[Brittany Boateng]
[**** kedleston dr]
[Columbus, OH, 43230]
[*************@*****.***]
Professional Summary
Highly organized and detail-oriented administrative professional with years of experience supporting business operations and enhancing office efficiency. Proven track record in managing administrative tasks, coordinating schedules, handling communication, and maintaining confidential information. Adept at multitasking, problem-solving, and working in fast-paced environments.
Skills
Office management and administration
Calendar and schedule management
Document preparation and filing
Communication and customer service
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Confidentiality and discretion
Time management and multitasking
Customer Service Expertise
Professional Experience
BJ’s Wholesale Club
Retail Store Customer Service Associate– New Albany, Ohio
October 2023 - Present
Welcome customers as they enter the store, helping, and creating a friendly shopping environment.
Assisting customers in locating products, explaining product features, availability, and pricing, and making recommendations based on customer needs.
Managed office supplies and coordinated with vendors for orders and services.
Supporting customers at the point of sale, either by operating the register or helping with self-checkout systems, ensuring a smooth and efficient transaction process.
Ability to resolve customer concerns and handle unexpected situations professionally.
Razak’s Auto Care
Office Administrator – Columbus, OHIO
August 2020 - September 2023
Oversaw office functions, including filing systems, supply inventory, and communications.
Managing phone lines, answering inquiries, and routing calls to the appropriate staff members or taking messages as needed. Improved filing system efficiency, resulting in better document retrieval and storage.
Provided excellent customer service and support to clients and visitors.
Ensuring office equipment (printers, copiers, computers, etc.) is functioning properly, and arranging repairs or maintenance when needed.
Handling the preparation and processing of invoices, and ensuring they are properly tracked and filed.
Home watch Caregivers
Patient Direct Support Professional- Columbus, OH
June 2017 - March 2020
●Assisting clients with their medication intake and providing the right dosage prescriber for every scheduled time.
●Making sure food supplies and other supplies (toiletries) are available.
●Providing accurate information on the progress of clients with medical staff and family members when required.
●Supporting patients with moving around, including helping with walking, transferring from bed to wheelchair, and using mobility aids.
●Offering emotional support and companionship to alleviate feelings of loneliness and isolation.
Education
Degree Title
High School Diploma
Reference Upon Request
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