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Knowledge Operations Manager

United States
February 21, 2010

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Shaniqua C. Colston


Good Communicator. Highly Motivated. Disciplined. Organized. Ability to

work well with others. Maintains positive work environment. A detail-

oriented individual. An individual that takes pride in her work.


2006-Present Western Supermarket Birmingham, Alabama

(Customer Sales Associate)


-Responsible handling money and helping customers

-Provide customer service.

2008-Present Air National Guard Montgomery, Al

(Knowledge Operations Manager)

Information Management Specialist Airman

-Proficient with Microsoft Word, Excel, Access, and PowerPoint

-Includes communication and information management tasks

-Includes management of official records to include, manual and automated record keeping systems

-Serves as focal point, local authority expert and expert source for information for all administrative functions of the unit.

-Maintains office files of correspondence, directives, regulations, and other convenient information.

-Develops procedures that affect administrative management and program development within the unit

-Serves as the Unit Lodging Representative. Coordinates lodging reservations for the unit

-Reviews incoming correspondence for proper format, conformance with the general policy and procedural instructions, grammar, accuracy and inclusion of necessary attachments

-Receives visitor’s telephone calls and exercises judgment in screening those which can be handled personally or be referred to other staff personnel or divisions. Determines when the supervisor should be interrupted. Provides information desired when routine or procedural matters of the office are involved

-Schedules appointments and makes arrangements for time, participants, and location of meetings in accordance with the instructors from supervisor. Keeps informed of supervisors whereabouts to assure minimum delay concerning important messages or visitors.

-Performs timekeeper responsibilities. These responsibilities include the accurate and timely recording of time and attendance data and the maintenance of related documentation. Ensures that employees have attested to the accuracy of their current pay period’s time and attendance and adjustments or corrections that are required after time and attendance is approved

-Currently holds a secret security clearance


2004-2008 G. W. Carver High School Birmingham, Alabama

---Graduated in 2008 with an Advanced Honors Diploma

GPA 3.5

2008-2009 Alabama State University Montgomery, Alabama

--- Continued education in Music Education

Education Program (27 credit hours)

USAF Technical Training School, Keesler Air Force Base, Mississippi

-Information Technology Fundamentals Basic Course Date Completed 10-26-09

CCAF Credit (4 hours)

-Knowledge Operations Management Course Date Completed 12-18-09

CCAF Credit (11 hours)


--- Who’s Who Among National High School Students (2008)

--- National Honor Roll (2008)


Active participant in Salvation Army and Toys for Tots.

Frequent worker in community empowerment for the Our Lady of Fatima Catholic Church


William Scott

8214 Groveland Road

Ocean Springs, Mississippi 39564


Joanne Simmons

108 Phantom Drive

Keesler AFB, Mississippi 39534


212 16th Ave Southwest Birmingham, Alabama 35211

(205) ***-**** or (205) ***-****

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