Customer Service Maintenance

LESTER ESPY JR.

**** */* *** ***. Los Angeles, California 90018 213-***-****

********@***.***

CAREER OBJECTIVE:

A challenging position with opportunity for advancement, which will utilize my strong technical, organizational, and interpersonal skills.

PROFESSIONAL EXPERIENCE

Endeavor Telecom

Independent Contractor for Megapath 02/11 to present

Responsibilities include installation and extension of T1 circuits, installation of Cisco routers and DSL modems at customer locations through out Los Angeles. Equipment and cable installation adds moves and changes for business rollout and upgrades. Troubleshooting and repair problems with cable, network and voice equipment.

Alltech

Telecommunications Analyst 07/10 to 01/11

Healthways, Seattle, WA 6-month project to migrate users from Nortel home office phones to Avaya IP office. Gathered data and created spreadsheets and cut sheets to prepare for the transition. Created documents and instructions for users being migrated to Avaya IP sets. Avaya add, move, and changes. Various desktop support of computers and phones.

Getronics

Telecommunications Technician 09/07 to 10/08

Responsibilities include supporting Chevron’s on-site and satellite offices for all telecom related issues. Recommend equipment and systems configurations. Work with vendors to resolve problems and coordinate the installation and implementation of telecommunication equipment, software-features, and structured cabling. Adds, Moves, and Changes on Option 11 through 81c, CallPilot and Cisco CallManager (VOIP).

Quest Diagnostics

Telecommunications Analyst 03/05 to 09/07

Responsibilities include support of on-site and satellite offices for all telecom related issues. Recommend equipment and systems configurations. Work with vendors to resolve problems and coordinate the installation and implementation of telecommunication equipment, software-features, and structured cabling. Adds, Moves and Changes on Avaya S8700 Server, Modular Messaging Voice Mail, Option 61, and Panasonic.

Perot Systems

Telecommunications Technician 05/04 to 03/05

Responsibilities include on-site customer service and desktop support for USC University Hospital and Tenet Healthcare. Solely responsible for maintaining all communications systems at both sites. Installed, maintained and upgraded Nortel Option 61c and 81c, Meridian Mail, and Spectra link Wireless telephones

EUREKA-GGN

Voice Engineer 10/02 to 03/03

Responsibilities include desk side support of voice hardware and software. Break/Fix and maintenance of Opt 11c, Opt 61, AVT Voice Mail, Merlin Magix. Responsible for problem resolution often requiring software or hardware reconfiguration, completion of trouble tickets and requests in a timely matter, test and turn-up of T1 circuits and various other support functions.

VERIZON

Technical Specialist 10/96 to 10/02

Responsibilities include customer service, repair, and maintenance of Nortel Opt 11-81C, Meridian 1 SL-1 systems remote and onsite, Meridian Mail, Octel 200 - 300, Norstar and Startalk. Duties include adds, moves, changes, programming, BARS/NARS, ACD, troubleshooting, repair, and preventive maintenance, CAT3 and CAT5 Cable installation troubleshooting and repair.

CERTIFICATES

Avaya Basic Administration. Option 21E-81C Installation and Maintenance, X11 Release 25 Database For Technicians, ISDN PRI & DTI Installation and Maintenance, Meridian Mail Release 13 Installation and Maintenance, Pacific Bell HICAP Installation and Maintenance, Diploma in Telecommunications.

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