*** ******* **. *** **. East Orange NJ *****

Phone 973-***-****/msg @ 201-***-**** • E-mail ************@*****.***

ChiChina Smith

EVENT COORDINATOR / CUSTOMER SERVICE LIASON

Organized, efficient and precise with strong verbal and communication skills. Skilled in customer service planning, organizing and executing special events, projects, meetings and parties.

Skills: Over ten years of customer service experience. Eight years of planning and coordinating events. Seven years assisting Asst. House Management. Talent Scouting, all aspects of office skills and call center experience. I can bring to your company a new and refreshing way to organize and plan your business meetings, parties and affairs.

Core Knowledge and Skill Areas:

Customer Relations Inventory Control Fundraising

Contract Negotiations Regulatory Compliance Issues Securing Venues

Scheduling & Logistics Process Redesign/Streamlining Market Development

Authorize Expense Reports Hiring, Training & Mentoring Budget Preparations

Relevant Experience

11/2005-02/2006

Assist Manager

06/2004 – Present

Event Coordinator

05/1998 – 10/2004

Repair Service Rep

2/2003-10/2003

Patient Advocate

08/1997 – 02/2003

Personal Assistant to House Manager

Event Staff

02/1990 – 06/1993

Merchandiser

Noerr Programs. Lawrenceville , GA

Supervised with the opening, setting up and closing of Mall Operations Santa Photo Set. Refined, Printed and Produced a variety of well organized digital photos in a variety of sizes via computer input.

Reese Events Management, Atlanta Region/ NYC Region

Held full responsibility for import and export forwarding operations. Supervised performance of team members. Interceded as necessary to resolve problems and delivered training on improving efficiencies and customer service. Maintained personal rapport and win-win relationships with vendors and clients. Selected Accomplishments:

Responsible for managing the overall budget. Recruit, Interview, Hire and dismiss 4-5 Asst. Event Coordinators and event staff .Establish and maintained daily communications with members of the event team as well as clients and vendors related to such events (i.e. Event Marketing, Event Security, Global Travel Agent and media .Brief owner in the implementation of events. Assemble meetings with the venue and undertake pre-conference site visits.

Verizon/Bell Atlantic, Paterson and Teaneck , NJ

Receiving service problems from customers and/or computer systems referring them to various types of technicians. Analyzing troubles, testing to verify line condition and advising customers of estimated restoral times. Maintaining customer’s line records, routing trouble reports and performing clerical work associated with the maintenance and installation activities. Interfacing with various service centers and assignment bureaus to report correction and completion of service orders. High volume of incoming and out going calls in a call center atmosphere. Contacting customers, contractors and employers. Operating various office machines such as duplicating, printing and data display terminals.

University Hospital , Newark , NJ

Coordinated hospitality and Greeter Services. Assisted patients, visitors and guests with transportation. Maintained inventory and lobby equipment. Initialized problem solving activities for patients and other guests. Maintained up to date and accurate info on location of Offices, Clinics, Hospital personal and provided info as appropriate to guest. Coordinated efforts with volunteer staff as available. Also worked at the Patient Information desk distributing visitor passes via data. Updated patient transfers, discharges and admitting logs via hospital Health Quest.

New Jersey Performing Arts Center , Newark , NJ

Provided scheduling of staff, phone calls, data entry, keyboarding calculating, receiving and storing show files and auditing ticket accounts. Supervised staff with work locations and briefings .Handled ticket counts and documentations of staff evaluations, discrepancies and appreciations. Also provided training and Human resources assistance with the hiring practices.

Provided setups, breakdowns of small to large scale stages and all theatrical props for meetings, parties and shows. Provided setups of adjacent rooms. Supervised staff show openings, intermission duties and show closings to ensure proper protocol in all aspects of event preparations.

Madison Square Garden, NYC NY

Designed all window, wall and floor displays of the professional Team store and concession stands, for all events.

Proffesional development

[ 2005 ] Gwinnett Technical College Lawrenceville , GA

Certificate of Completion

New Connection To Work

1993 Fashion Institute of Technology NYC, NY

Associates of Arts

Fashion Design/Advertising and Communications

References Furnished upon request

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