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Certified Household Manager

Denver, CO, 80224
August 14, 2012

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Laura Mellon

**** **** ****** ******, **** B

Denver, CO 80224


Professional Objective:

To obtain a position as a Household Manager or Personal Assistant, working for a high net-worth individual or family that will allow me to utilize my strong organizational and administrative skills to create and maintain the anticipated quality of life.

Work Experience:

6/2012 – Present Loews Denver Hotel Denver, CO

Executive Assistant to the General Manager

•Managed calendar and appointment schedule for General Manager

•Arranged VIP reservations of both travel and accommodations

•Liaised with multiple departments within the hotel to ensure a flawless guest experience

•Coordinated with contractors and vendors to remodel the hotel kitchen

•Discreetly handled sensitive information relating to other employees and current business conditions

•Kept records of all meetings, including detailed notes and follow-up dates

•Maintained “trace files” to ensure that deadlines were met and important information was not forgotten

•Assisted other departments with complaints and aided in resolving guest and employee issues that arose in multiple departments

12/2006 – 6/2011 TGI Friday’s Restaurant Denver, CO

Head Coach, Server, Bartender

•Trained multiple new hires in essential job functions and duties

•Placed in top 10% of servers in overall sales, grossing approximately $25,000 in revenue for the company in six months

•Employed relevant skill set to create and foster relationships with multiple guests, establishing approximately fifteen regulars in first six months of employment

•Supervised shifts of up to fifteen employees

•Spear-headed marketing projects to implement new drink promotions in the bar/lounge area

5/2010 – 12/2010 The Leadership and Learning Center Englewood, CO

Client Relations Administrative Assistant

•Maintained a database of over 350 educational training engagements

•Assisted Professional Development Coordinator with contract filings and client correspondence

•Filled, on average, 25 publication orders per week (generated orders, processed payment, etc)

•Created complex training manuals for 5-50 attendees at Certification Trainings

•Coordinated the shipping of training supplies and materials for clients

•Generated new leads through web-based research and inquiries

5/2008 – 8/2008 Colorado Rapids Youth Academy Denver, CO

Operational Intern

•Orchestrated approximately fifteen youth soccer camps in a three month time period

•Created and maintained thorough filing systems to record registration, payment, and attendance for all camps

•Coordinated with professional players to ensure appearances at camps

•Worked closely with outside hotels and restaurants to ensure lodging and catering for overnight camp and daily player-coach meals

•Answered parent’s questions regarding camps, benefits, costs, and all other pertinent information

•Managed the logistics of camp-member parades at professional soccer games

•Staffed the coaching office to provide information and resources for attendees at professional games

9/2005 – 12/2006 GAP Inc Multiple Locations, USA

Sales Associate

•Worked part-time to supplement income while in Aspen, and to pay bills while in school

•Assisted customers with sizing, style, fit, and complimentary pieces

•Worked overnight to complete annual store inventory

•Managed “cash wrap” area, including processing payments and refunds of merchandise

•Trained new staff on procedures and store operations

•Cross-trained in all areas of the store in order to fill in as needed, assisting wherever help was required

•Transferred to multiple locations, seamlessly adapting to new stores and employees

5/2005 – 8/2006 Hotel Jerome Aspen, CO

Administrative Assistant: Rooms and Food & Beverage

•Maintained confidentiality of personnel files and all private matters relating to the department

•Effectively communicated with outside vendors to coordinate special projects and remodels

•Created departmental checkbooks to track and verify expenses

•Scheduled meetings, appointments, and travel for executives in multiple departments

•Coordinated and executed New Hire Orientation for 5-15 new employees

•Cross-trained in Reservations, Front Office, Concierge, PBX, and Banquets to effectively assist all departments

•Distributed mail, memos, and all pertinent communiqué to all relevant departments/employees

•Established meeting agendas and all important aspects of meetings (transportation, accommodations, and catering services)

•Utilized all departments of the hotel to ensure that projects and tasks were completed efficiently and on-time

5/2004 – 8/2004 Aspen Lodging Company, LLC Aspen, CO

Front Desk Agent and Guest Services Agent

•Checked-in guests to condominiums in 8 separate locations through centralized reservation system

•Assisted guests with maintenance and service requests – dispatched assistance when necessary

•Arranged transportation and entertainment for guests

•Managed guest complaints and necessary changes to lodging in order to facilitate a luxurious mountain experience

•Suggested activities and experiences for all ages and family styles

•Utilized local connections to enhance guest experience

5/2003 – 8/2003 Joy Ann Creations Glenwood Springs, CO

Floral Assistant

•Received phone orders for floral arrangements and processed orders in a timely manner for creation and delivery

•Assisted lead florist with flower cleaning, storage, and maintenance

•Worked in various locations to set-up flowers for events (weddings, bar/bat mitzvahs, etc)

•Delivered flowers to customers in a 20-mile radius

•Maintained the cleanliness and organization of the flower shop

Educational Background

Starkey International Institute Denver, CO

Certificate, Household Management

Johnson & Wales University Denver, CO

Bachelor of Science; Event & Entertainment Management

California Culinary Academy San Francisco, CA Associate of Occupational Studies; Hospitality & Restaurant Management


Elizabeth Crabtree - Private Service Professional


Stephen Cummings - General Manager, Loews Don CeSar Hotel


Melissa Rossback-Bates, Owner, In The Mixx Consulting


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