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Customer Service Industry

Location:
Aurora, CO, 80013
Salary:
$11.00 / Hr
Posted:
November 03, 2009

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Resume:

SUMMARY / OBJECTIVE

** ***** ** **** ********** in a corporate environment and achieving top performance in customer service with a strong emphasis on administration and public relations. My focus is to bring to an employer, my entrepreneurial spirit that includes a strong work ethic and a personal determination for success.

EDUCATION / TRAINING / VOLUNTEER WORK

2009 – Investment Property Manager/Landlord since 2004

MMA Certification Program – United First Financial

Member of Unity Church of Crystal Lake – Teaching Assistant (Ages 3-5), Set-Up Committee

Member of Algonquin/Lake in the Hills – Member of the Membership Awareness Committee,

Member of Crystal Lake Chamber of Commerce – Business to Business Networking Group

IL Licensed Mortgage Originator – Dept of Financial & Professional Regulation/Div of Banking

2008 - Nouveau Riche University – Market Analysis, Business Financial Management I,

Tax Lien Certificates, Negotiations for Real Estate, Subject-To Purchases, Pre-

Foreclosures, Bookkeeping.

President – Canterbury Place Condo Association

U.S. Career Institute –Event Planner and Wedding Consultant courses

Home Study Course – Law of Success, by Napoleon Hill

Member of Algonquin/Lake in the Hills, Crystal Lake Chamber of Commerce

IL Licensed Mortgage Originator, Dept of Financial and Professional Regulation/Div of Banking

Continuing Education Course, Real Estate Institute

2007 – President – Canterbury Place Condo Association

Radical Leadership I / II Seminars (People Builder’s Inc)

Toastmasters (Public Speaking Club) - Fox Valley Chapter

Turning Point (NPO) – Annual Dinner/Auction Event Committee

Member Algonquin/Lake in the Hills Chamber – Golf Outing Event Committee

IL Licensed Mortgage Originator – Dept of Financial & Professional Regulation

Continuing Education Course from Real Estate Institute

2006 – Turning Point (NPO) – Annual Dinner/Auction Event Committee

President – Canterbury Place Condominium Association

Landmark Education; Forum and Advanced Course

IL Licensed Mortgage Originator – Dept of Financial & Professional Regulation

Continuing Education Courses from IAMB

2005 - Continuing Education Courses from IAMB

FMTP (Field Manager Training Program for Centex Homes)

XINNIX (Academy of Excellence for Originators)

IL Mortgage Originator’s License – Dept of Financial & Professional Regulation

1996 - Life/Health Insurance Licenses

Series 6/63 Securities Licenses

1995 - Small Group Leader / Divorce Ministry - Willowcreek Community Church

1994

1990 - Youth Ministry Committee President – Lutheran Church of the Ascension

1989 - Illinois Real Estate License

1980 - Graduate of Carmel High School – Mundelein, IL

WORK HISTORY

Feb, 2008 – Present

SunRise Events

Developing my own event and travel planning business. Creating events with local businesses and contracting my services out to hospitality and entertainment vendors.

June, 2007 – Feb, 2008

Reverse Mortgage Specialist, Frontier Mortgage

Main objectives: Sales, Customer Service, Database and Time Management.

November, 2006 – June, 2007

VP of Mortgage Banking, Guaranteed Rate, Inc

Main objectives: Sales, Customer Service, Database and Time Management.

November, 2001 - November, 2006

Mortgage Consultant, CTX Mortgage Company/Centex Corp.

* JD Powers Customer Satisfaction - 95%

* Winner’s Circle 2006

* President’s Club 2005

* President’s Club 2004

* Star Award 2004

* Winner’s Circle 2003

Main objectives: Sales, Customer Service and Database Management. Multi faceted position focusing on National Account relationship with Fortune 500 Company, mastering time management, building customer database, including internet sales/leads and managing daily/weekly/monthly reports, while continuously achieving sales and customer service goals. Strong sales/support team environment.

November, 2000 - November, 2001

Loan Officer, Ryland Mortgage Company

* Achieved over 90% customer satisfaction

Originate mortgage applications for National Builder Account. Focus on database management thru the use of daily/weekly/monthly reports with an emphasis on strong customer service.

March, 1998 - November, 2000

Branch CSR, Wells Fargo Home Mortgage, Inc., FKA Norwest Mortgage, Inc.

* Achieved 95% JD Powers Customer Satisfaction

* Service Excellence Nominee - 1999

* Service Excellence Award - 1998

Main function was as Branch Manager’s Assistant. Processed Conventional, FHA and VA Loans. Managed pipeline reports. Daily activities also included Customer Service, Accounts Payable and all General Office responsibilities; opening, closing, ordering supplies, maintenance/service on equipment, receptionist.

1996 - 1998

Sales Assistant, LaSalle Financial Services, Inc.

* Recognized for Outstanding Performance - 1997

Liaison between Bank staff and customers in assisting with alternative investing options for bank deposits. Primary focus: Sales, database and time management.

1984 - 1996

Career Experience Summary

Processor and Closer positions with large Corporate Financial Institutions (WestAmerica, First Union, Market Street Mortgage and PNC Mortgage). Office Manager Position with Chicagoland Broker, CDK Mortgage. All experience with Conventional, FHA and VA.

RECREATIONAL HOBBIES / LIFE EXPERIENCES

Skydiving

Golf

Tennis

Waterskiing

Camping

Reading

Traveling – United States, including Hawaii, Canada, Mexico, Jamaica, Bahamas, UK, Caribbean

Single Mom - 1994 to present

Homeowner - 1989 to present

References Available Upon Request



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