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United States
September 23, 2008

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Dikksha Agarwala



An accomplished professional with over 10 years experience in various capacities including

Business Analyst, QA Analyst and Programmer/Analyst in diversified industries. I have a strong

client relationship and stakeholder management experience and cooperate with team members to

encourage them for meeting realistic goals and make a difference.


To offer a reputation as an enthusiastic, highly motivated personality with versatile skills related to

training, presentations, organization, establishing and maintaining strong working relationships

while utilizing problem-solving and communication skills, as well as computer knowledge. An

accomplished author who is truly interested in other people and demonstrates ability to

comprehend cultural differences. Experienced and comfortable researching, analyzing, and

communicating with expert Power-Point skills and delivering presentations to large groups of



 Presentations  Research Abilities  Project Management

 Copywriting/Editing  Public Speaking  Event Planning

 Internet Savvy

 Writing  Problem Solving

 Communication Skills  Decision Making

 Computer Technology


 Doctor of Philosophy: Role of Information Technology in contemporary business world: A marketing perspective, University of Allahabad, Allahabad, UP, India, 2004

 Masters of Science in Information Systems, Lawrence Technological University, Southfield, MI, USA, 1998

 Bachelors of Science in Business Administration (Marketing Management),University of Arkansas, Fayetteville, AR, USA, 1994


 Toastmasters International Communication Program: Competent Communicator, October 2007

 Project Management Institute: PMP Certification, September 2005

 OCP Certification: 1Z0-007 Introduction to Oracle9i: SQL

 Certification in RDBMS for Visual Basic 4.0, and Access 2.0, Lfrome Tech Inst

 Certification in RDBMS for Oracle 7.3, Forms 4.5, Reports 2.5, Lfrome Tech Inst.


Compuware Corporation, Detroit, Michigan

Provided Quality Assurance for internal and external clients by creating and analyzing a process that cleansed the data prior to user acceptance. System prevented users from receiving incorrect input information. Backup support keeping track of various types of files for program loads.

As a Business Analyst gathered requirements and created work breakdown structures. Identified, recommended, and implemented various business process improvements. Analyzed test processes and procedures. August 2000 to present

Hitech Solutions, Farmington Hills, Michigan

Assessment of client requirements, understanding and documenting identified requirements, and determining the appropriate cross-functional solutions. Analyzed the website that involved undertaking detailed user specifications, development of prototypes, data and process flow diagrams. Forms were developed, configured and uploaded with SSL implementation to meet the organization's specifications. Service was provided to non-profit organization. October 1999 to August 2000

Delhinet, Farmington Hills, Michigan

Designed and supervised implementation of an educational site to offer online degrees

for undergraduates. May 1999 to October 1999

VNG Associates Inc, Freehold, New Jersey

Designed and implemented enhancements per project plans for a wastewater treatment

plant. Created and maintained the project schedule. Regularly presented project status to CEO and adjusted the schedule as required. December 1998 to April 1999

Maaer Group Inc, Southfield, Michigan

In utilities industry, analyzed and configured specifications on a new Ethernet LAN

system for a utility company. Researched for the latest and most cost-effective LAN technologies (software, client licenses, and hardware). Documented reports representing project costs, executive summary, bill of materials and technical solution.

In financial services industry, analyzed and automated an existing claims system for an

insurance company. The process involved development of prototypes, entity relationship diagrams, data and process flow diagrams.

In engineering industry, analyzed and enhanced an existing business plan for an

engineering company. This involved development of a website to facilitate the firm’s expansion on the Internet. April 1997 to August 1998

Profima Inc, Southfield, Michigan

Provided services for a financial company such as: analyzing sales for a marketing

company, developing integrated software automating all business functional activities,

creating an application to reserve seats using relational database management system, analyzing transactions between vendors and purchasers, developing a relational database management system to maintain history of payments made, and analyzing hierarchy distribution of employee salaries and developed a relational database management system. January 1996 to March 1997


 Glossary of IT Terms: published by Macmillan India January 2003.

 Surviving the Fatal Click jointly with Dr. Kamlesh N. Agarwala published by Macmillan India April 2001.

 Bulls, Bears and The Mouse: An Introduction to Online Stock Market Trading jointly with Dr. Kamlesh N. Agarwala, published by Macmillan India. September 2000.

 Business on the net: An Introduction to the ‘Whats’ and ‘Hows’ of e-commerce jointly with Dr. Kamlesh N. Agarwala published by Macmillan India. February 2000.


 Article ‘e-LRM: Empowering Litigants to Access Information from Judiciary’ published in the book ‘Electronic Judicial Resource Management’ released by the Indian Institute of Information Technology Allahabad in 2005.

 Presented a paper on E-Payment Options in the joint National Seminar conducted by Motilal Nehru Institute of Research and Business Administration, Allahabad University and Institute of Chartered Accountants of India in May 2002.

 Presented a paper on Payment Interface and Options Available to the Indian Government at the E-Governance workshop conducted by Indian Institute of Information Technology, Allahabad, India in July 2001. Published in the book ‘IT and E-Governance’ released by the Indian Institute of Information Technology Allahabad in 2002.

 Presented a paper on Exploring Opportunities in Legal Profession: Cyber Crime—An Overview of the Opening that Internet Offers to Perpetrated Cyber Crime, at the ‘e-enabled Legal Profession’ workshop conducted by Indian Institute of Information Technology, Allahabad, India in July 2001. Published in the book ‘IT and Indian Legal System’ released by the Indian Institute of Information Technology Allahabad in 2002.


Presentation Skills

 Skilled at developing and delivering presentations

 Comfortable in front of groups

 Skilled public speaker (Toastmasters)

Toastmasters Toastmasters (Video available online) Training

 Unleash the power within  Education on fruits  File-Aid Client Server

 Don’t convert your cash into trash  I have something to say  Introduction to Stocks

 Advertising Frustrations  Combating Gas Prices

 It’s truly therapeutic  Yogabics

 Budget, Not Spendthrift children  RO Water

 Humorous Contest  Invest In Your Future

 Evaluation Contest  Evaluation a demonstration talk

Organization Skills

 Manage own time aggressively and tactfully

 Divide work into logical tasks and groupings

 Provide necessary resources required

 Determine order of responsibility and authority

 Establish a network to communicate coordination and feedback

Events for Toastmasters

 Organized Speech Contest and Contest Chairman (Table Topics)

 Organized Special Event (Pizza Party)

 Organized Special Event (Christmas Party)


Highly proficient in Internet research with excellent computer skills such as:

Systems: Windows 3.1/95/98/NT/2000; UNIX; IBM Mainframe

Software: Microsoft Office, Excel, Access, Word, Project, PowerPoint; Crystal Reports; Visual Basic

Language: HTML; JavaScript; SQL

Foreign Language

French: Working knowledge


 Swimming

 Golf: Recently started classes

 Art: Enrolling in distant learning courses

 Researching and discovering: This is a passion of mine

 Wrapped gifts for Judson Children

 Volunteered for Habitat Humanity


Contact this candidate