An accomplished professional with over 10 years experience in various capacities including
Business Analyst, QA Analyst and Programmer/Analyst in diversified industries. I have a strong
client relationship and stakeholder management experience and cooperate with team members to
encourage them for meeting realistic goals and make a difference.
To offer a reputation as an enthusiastic, highly motivated personality with versatile skills related to
training, presentations, organization, establishing and maintaining strong working relationships
while utilizing problem-solving and communication skills, as well as computer knowledge. An
accomplished author who is truly interested in other people and demonstrates ability to
comprehend cultural differences. Experienced and comfortable researching, analyzing, and
communicating with expert Power-Point skills and delivering presentations to large groups of
HIGHLIGHTS OF QUALIFICATIONS
Presentations Research Abilities Project Management
Copywriting/Editing Public Speaking Event Planning
Writing Problem Solving
Communication Skills Decision Making
Doctor of Philosophy: Role of Information Technology in contemporary business world: A marketing perspective, University of Allahabad, Allahabad, UP, India, 2004
Masters of Science in Information Systems, Lawrence Technological University, Southfield, MI, USA, 1998
Bachelors of Science in Business Administration (Marketing Management),University of Arkansas, Fayetteville, AR, USA, 1994
Toastmasters International Communication Program: Competent Communicator, October 2007
Project Management Institute: PMP Certification, September 2005
OCP Certification: 1Z0-007 Introduction to Oracle9i: SQL
Certification in RDBMS for Visual Basic 4.0, and Access 2.0, Lfrome Tech Inst
Certification in RDBMS for Oracle 7.3, Forms 4.5, Reports 2.5, Lfrome Tech Inst.
Compuware Corporation, Detroit, Michigan
Provided Quality Assurance for internal and external clients by creating and analyzing a process that cleansed the data prior to user acceptance. System prevented users from receiving incorrect input information. Backup support keeping track of various types of files for program loads.
As a Business Analyst gathered requirements and created work breakdown structures. Identified, recommended, and implemented various business process improvements. Analyzed test processes and procedures. August 2000 to present
Hitech Solutions, Farmington Hills, Michigan
Assessment of client requirements, understanding and documenting identified requirements, and determining the appropriate cross-functional solutions. Analyzed the website that involved undertaking detailed user specifications, development of prototypes, data and process flow diagrams. Forms were developed, configured and uploaded with SSL implementation to meet the organization's specifications. Service was provided to non-profit organization. October 1999 to August 2000
Delhinet, Farmington Hills, Michigan
Designed and supervised implementation of an educational site to offer online degrees
for undergraduates. May 1999 to October 1999
VNG Associates Inc, Freehold, New Jersey
Designed and implemented enhancements per project plans for a wastewater treatment
plant. Created and maintained the project schedule. Regularly presented project status to CEO and adjusted the schedule as required. December 1998 to April 1999
Maaer Group Inc, Southfield, Michigan
In utilities industry, analyzed and configured specifications on a new Ethernet LAN
system for a utility company. Researched for the latest and most cost-effective LAN technologies (software, client licenses, and hardware). Documented reports representing project costs, executive summary, bill of materials and technical solution.
In financial services industry, analyzed and automated an existing claims system for an
insurance company. The process involved development of prototypes, entity relationship diagrams, data and process flow diagrams.
In engineering industry, analyzed and enhanced an existing business plan for an
engineering company. This involved development of a website to facilitate the firm’s expansion on the Internet. April 1997 to August 1998
Profima Inc, Southfield, Michigan
Provided services for a financial company such as: analyzing sales for a marketing
company, developing integrated software automating all business functional activities,
creating an application to reserve seats using relational database management system, analyzing transactions between vendors and purchasers, developing a relational database management system to maintain history of payments made, and analyzing hierarchy distribution of employee salaries and developed a relational database management system. January 1996 to March 1997
Glossary of IT Terms: published by Macmillan India January 2003.
Surviving the Fatal Click jointly with Dr. Kamlesh N. Agarwala published by Macmillan India April 2001.
Bulls, Bears and The Mouse: An Introduction to Online Stock Market Trading jointly with Dr. Kamlesh N. Agarwala, published by Macmillan India. September 2000.
Business on the net: An Introduction to the ‘Whats’ and ‘Hows’ of e-commerce jointly with Dr. Kamlesh N. Agarwala published by Macmillan India. February 2000.
PAPERS AND ARTICLES
Article ‘e-LRM: Empowering Litigants to Access Information from Judiciary’ published in the book ‘Electronic Judicial Resource Management’ released by the Indian Institute of Information Technology Allahabad in 2005.
Presented a paper on E-Payment Options in the joint National Seminar conducted by Motilal Nehru Institute of Research and Business Administration, Allahabad University and Institute of Chartered Accountants of India in May 2002.
Presented a paper on Payment Interface and Options Available to the Indian Government at the E-Governance workshop conducted by Indian Institute of Information Technology, Allahabad, India in July 2001. Published in the book ‘IT and E-Governance’ released by the Indian Institute of Information Technology Allahabad in 2002.
Presented a paper on Exploring Opportunities in Legal Profession: Cyber Crime—An Overview of the Opening that Internet Offers to Perpetrated Cyber Crime, at the ‘e-enabled Legal Profession’ workshop conducted by Indian Institute of Information Technology, Allahabad, India in July 2001. Published in the book ‘IT and Indian Legal System’ released by the Indian Institute of Information Technology Allahabad in 2002.
PUBLIC SPEAKING HIGHLIGHTS
Skilled at developing and delivering presentations
Comfortable in front of groups
Skilled public speaker (Toastmasters)
Toastmasters Toastmasters (Video available online) Training
Unleash the power within Education on fruits File-Aid Client Server
Don’t convert your cash into trash I have something to say Introduction to Stocks
Advertising Frustrations Combating Gas Prices
It’s truly therapeutic Yogabics
Budget, Not Spendthrift children RO Water
Humorous Contest Invest In Your Future
Evaluation Contest Evaluation a demonstration talk
Manage own time aggressively and tactfully
Divide work into logical tasks and groupings
Provide necessary resources required
Determine order of responsibility and authority
Establish a network to communicate coordination and feedback
Events for Toastmasters
Organized Speech Contest and Contest Chairman (Table Topics)
Organized Special Event (Pizza Party)
Organized Special Event (Christmas Party)
Highly proficient in Internet research with excellent computer skills such as:
Systems: Windows 3.1/95/98/NT/2000; UNIX; IBM Mainframe
Software: Microsoft Office, Excel, Access, Word, Project, PowerPoint; Crystal Reports; Visual Basic
French: Working knowledge
Golf: Recently started classes
Art: Enrolling in distant learning courses
Researching and discovering: This is a passion of mine
Wrapped gifts for Judson Children
Volunteered for Habitat Humanity
REFERENCES FURNISHED UPON REQUEST