Office Assistant

Debbie Lai

**** ****** ******  Berkeley, CA **706 ***********@*******.***  510-***-****

OBJECTIVE

Motivated team-player with highly developed skills in communication, organization, and multi-tasking seeks position in Public Relations / Organizational Communications

EDUCATION

B.A. in Major Studies: Organizational Communications. San Francisco State University, San Francisco, California.

Graduation: May 2006.

General Studies. Laney Community College, Oakland, California. Graduation: August 2003.

EXPERIENCE

Dell Perot Systems Government Services, San Francisco, California 10/2006 – 12/2009

General Office Worker

 Provide clerical and administrative support in the processing of forms and applications.

 Process appeal cases and schedule interviews with clients.

 Document and maintain records, including interfiling, receive, charge-out, and request files.

 Perform daily office tasks and clerical duties, using applications such as CLAIMS4, NFTS, CIS, BETS

Campus Restaurants/ Café, University of Berkeley, California 01/2006 – 05/2006

Customer Service

 Provide outstanding customer service in university-owned restaurants and cafes at various locations.

 Operate electronic cash register and card reader.

 Maintain a clean and safe work environment, assisting in various tasks as needed.

Dee Dee Boutique Cosmetics Store, San Francisco, California 06/2004 – 06/2005

Skin Care Specialist

 Provide skin care consultation, informing clients of skin type and recommending appropriate products, thus enhancing customer loyalty and company reputation.

 Address and resolve customer issues, expedite orders, and increase retail sales volume.

 Assist with inventory and day-to-day book-keeping.

Macdonald’s Restaurant, Berkeley, California 08/2001 – 05/2002

Customer Service

 Operate cashier register, including customer service at lobby counter and drive-thru window.

 Prepare food and beverages, adhering to strict guidelines and procedures to ensure sanitation and customer satisfaction.

Tobacco-Free Youth Program 06/1999 – 06/2000

Student Volunteer

 Coordinate discussion sessions to educate youth about the harms of tobacco.

 Implement effective marketing strategies in promoting and encouraging a smoke-free environment.

SKILLS

 Fluent in English, Cantonese and Mandarin.

 Proficient in Microsoft Word, Excel, PowerPoint.

Training

Standards & Ethical Principles Training 2008

Personally Identifiable Information

GS information Security Awareness

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