SHELBY HARSHMAN

OBJECTIVE To obtain a position in the administrative field in order to use my customer service skills and education.

EDUCATION International Business College Fort Wayne, Indiana

Associate of Applied Science Degree Graduated: October 2007

Major: Office Administration GPA: 4.0

Bellmont High School Decatur, Indiana

Academic Honors Diploma Graduated: June 2003

RELATED Microsoft Word Microsoft Excel Microsoft Access

COURSES Microsoft PowerPoint Document Production Human Relations

Oral Communications Written Communications Office Procedures I & II

SKILLS Customer Relations Supervision Cash Handling

Multi-line Phone Filing Dependable

Hardworking Organized WPM: 63

WORK

EXPERIENCE

Lingenfelter Performance Engineering March 2008-Present

Organize and maintain several databases

Data entry

Inventory control

Organize and maintain vehicle takeoff parts

Shipping and receiving

Assemble numerous vehicle kits and ready them for shipment to Keystone

Pull parts for various jobs before the vehicles arrive

Billing parts

Sportsline Bar and Grill November 2006-Present

Waitress/Bartender

Welcome, greet, and seat guests

Provide excellent customer service to patrons

Provide guests with food and beverage of their choice

Maintain a pleasant and hygienic atmosphere for guests and large parties

Kmart November 2001- March 2008

Customer Service Associate/Cash Office

Key holder

Perform opening/closing activities at service desk

Answer phone and transfer calls to other departments

Assist customers and provide excellent customer service

Run service desk and authorize merchandise returns/exchanges

Send/receive Western Union transactions

Process money orders and tax exemptions

Count down cash drawer at beginning and end of shift

Assist/train employees as needed

Perform accounting duties in the cash office

Cross-trained to assist in all departments as needed

ACHIEVMENTS

Perfect attendance (4 yrs high school) National Honor Society Dean’s List

Sunshine Society 1999-2003 French Club 2000-2003 President’s List

Volunteer at church functions Assist fundraisers Sunday school teach

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