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Manager Technician

Austin, TX, 78753
August 07, 2012

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Marcus A. Denton

***** *********** **. *** ****

Austin, Texas 78753

Tel: 512-***-****

Career Objective: To obtain a position that allows me to grow and develop professionally, while providing the opportunity to be challenged.

Education: Cybertex School of Technology

Network Engineering

Austin Community College

Basics (56 hours), also CompTIA Network +(2012)

Bastrop High School


Work Experience: 2010-2012

Cybertex School of Technology

Austin Texas

Certifications Received:


Dell Inc. 1998-2010

Senior Test Technician,

Responsibilities was to oversee the production line with the added duties

Tested multi functioning systems to the standard that the engineers and factory put in place, for orders to be sent out to the customers

Modular/Blade Server experience

BIOS and Embedded Systems Management software experience

Deployment and use of Enterprise class Server HW, FW, and Applications

Able to delegate issues as needed for a timely resolution

Experience setting up and configuring server hardware.

Responsibility of accomplishing and maintaining factory reports and metrics

Understanding of basic x86 server hardware architecture

Capable of independently problem-solving and determining appropriate course

of actions on system issues

Work on intricate assignments using established processes and guidelines and

collaborate with team members

Experience deploying and configuring enterprise class Operating Systems and Applications

Provided support for Engineers helping with Network issues on Dell Servers

Is responsive to communications from key stakeholders on work in progress,

unresolved obstacles, and key milestones

Does whatever it takes to meet assigned word deadlines, seeking clarification

from manager as needed

Maintained communication with the management group to resolve work related

issues that impacted production flow

System Analyst/CFI Manufacturing Auditor (Custom Factory Integration)

Auditor: (Audit Engineers)

Conduct build audits, BQM (Build Quality Metrics) and EFT (Enhanced

Functional Testing)

Direct experience validating Enterprise Server, Network, or Storage products

Responsible for finding and analyzing failures in the manufacturing audit


Mastered knowledge of Dell CFI manufacturing process audit requirements

Engage in CFI Audits and assist in updating checklists for CFI

software/hardware issues

Performed CFI/MAU (Custom Factory Integration/Manufacture Audits)

using all tools required which included WTCS, DOMS, GPT, PUB-share etc.

Communicated issues with Sustaining and Project Engineers

Network issues related to Dell Servers

EMR Repair Technician (Electrical Mechanical Repair)

Repair Technician:

Repaired any malfunctions software/hardware that builders encountered

Supported engineers, build departments, management and shipping departments

to maintain a proper work flow to keep the plant moving forward

Proficient in diagnostic & troubleshooting skills

Production Technician

Build Specialist:

Assembled/Tear-down computers in a productive and efficient manner

to meet build standards

Trained new temporary assigned workers and peers on new products introduced

within manufacturing

Coordinate job functions for my peers as directed by management

Engaged in round tables discussions to identify areas of improvement with

the Executive Manager and upper management

Performed as OCC(Order Completion Coordinator

Certifications A+,








Computer Skills: A+ 701 and 702

Windows 7

Windows Servers 2008 Active Directory Configuration

Windows Servers 2008 Network Infrastructure Configuration

Windows Servers 2008 Enterprise Administration

Servers Exchange 2010

CompTIA Project +

CompTIA Network +

CompTIA Linux +

Dell Servers and Storage Racks

Extracurricular & Volunteer Activities Repair computers for friends and family

Laptops, Servers, Network issues, Desktops, Raid Configurations, Virtual Box, Vmware, Hyper-V etc.

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