Customer Service Rep 5+ Years Experience
Resume:
**********************@*******.***
Brittany Watson
OBJECTIVE
To obtain a receptionist position where I am able to utilize my customer service experience and excellent communication skills to maintain the integrity of the company and promote growth.
FUNCTIONAL SUMMARY
I am proactive, self motivated, learn tasks and
procedures quickly; as well as able to maintain a good sense of
humor while being highly responsible and possessing a personal dedication to producing effective results.
EMPLOYMENT
[02/11-09/11] [Wal-Mart] [Rochester, NH]
[Customer Service Manager][Service Desk][Cashier]
[Hired as a part time cashier and through learning policies and procedures quickly was promoted within the second month to Customer Service Manager. Proficient at the service desk performing daily tasks such as wire transfers, check cashing, customer returns/exchanges. Directly supervised over 30 front end associates (cashiers, service desk, door greeters), scheduled coverage for all breaks, while resolving customer concerns in a fast paced, heavily trafficked environment. Other daily tasks include maintaining $4,000 podium, auditing registers and performing over rides for all registers throughout the store.]
[08/08-07/09] [CCS Companies] [Portsmouth, NH]
[Customer Service Representative]
[Handled inbound/outbound calls at high volume call center for many major clients. Utilized multiple programs simultaneously while using scripts to best assist callers in resolving debts and subrogation claims. Frequently defused potentially volatile calls with a firm but friendly attitude.]
[02/08-06/08] [Measured Progress] [Dover/Rochester, NH]
[Scanning/Distribution]
[Scanned test booklets into computer system for grading,
used Photo Shop to clean images, Excel to organize
information. Quickly and accurately filled and shipped
orders of standardized tests to many schools across the country.]
[08/07-01/08] [Aroma Joe‘s Coffee] [Milton, NH]
[Barista]
[Managed money, customer relations,
prepared drinks, kept hut clean while working independently.]
[11/06-05/07] [Target] [Somersworth, NH]
[Sales/Cashier]
[Kept sales floor presentable, fitting room, answered and
directed phone calls, customer service, managed money.]
EDUCATION
[07/07-Currently] [Penn Foster]
[Associates in Graphic Arts]
[Currently enrolled in online classes to obtain a degree in graphic arts.]
[07/07-06-08] [Project P.R.I.D.E.] [Rochester, NH]
[ G.E.D.]
[Obtained G.E.D., participated in community
service, Work Investment, Job Seeking and Job Keeping Skills.]
[2004-2006] [Dover/Rochester Middle & High School] [Rochester/Dover, NH]
[Completed three computer classes for keyboarding, Excel, Word and Power Point.]
REFERENCES
[Don Mallet] [Manager, CCS Companies]
[175 Commerce Way, Portsmouth, NH 03801]
[Karen Bolstridge] [Supervisor, CCS Companies]
[175 Commerce Way, Portsmouth, NH 03801]
[Kathy Condon] [Executive Director, Project P.R.I.D.E.]
[33 Hanson Street, Rochester, NH 03867]
[Alan Crowell] [Owner, S.U.R. Construction]
[233 Chesnut Hill Road, Rochester, NH 03867]
[Kelly Services] [Temp Agency for Measured Progress]
[6 Old Rochester Rd, Suite 202, Dover, NH 03820]
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