NANCY G. AVILA

**** *. ********** *** ******, CA 92376 United States

909-***-**** | im5dxi@r.postjobfree.com

OBJECTIVE

To expand my professional career in a position that will enable me to use my organizational skills, analytical skills and educational background while gaining knowledge.

SUMMARY OF QUALIFICATIONS:

• Research and analytical skills

• Passionate advocate of Customer Service

• Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook, Publisher, and SPSS (statistical analysis software)

• Bilingual (fluent in English and Spanish)

EDUCATION

University of California Irvine Irvine, Ca.

Double Major: 2010 Graduate

B.A. History (Emphasis: American History)

B.A. Political Science

• Completed six months of extensive research resulting in a ready to publish article.

• Consistently analyzed both legal and primary source documents.

EXPERIENCE

Diocese of San Bernardino, San Bernardino, Ca. St. Edwards Church, Corona January 2011 – Present

Rectory Secretary/Deacon Assistant

• Prepare weekly bulletin using Publisher and upload to World Parish Website.

• Assists all walk-ins and direct them to the appropriate people.

• Answer phone calls and answer any questions regarding sacramental ceremonies.

• Schedule appointments for the Deacon and prepare appropriate documents needed for his appointments.

• Archive all sacramental ceremonies that occur in the church.

Guess, Inc. Costa Mesa, Ca.

Sales Associate/ Lead Cashier November 2009 – Present

• Voted unanimously by store managers as the MOE (Members Only Event) top Sales Associate. Winner of this award displays an extensive knowledge of sales and marketing above all other associates as well as putting in 100% effort and participation.

• Consistently able to reach and often surpass individual sales goals

• Outstanding customer service with a natural ability to execute customer priority

• Responsible for contacting customers for exclusive Guess events and promotions

Cha for Tea Irvine, Ca.

Cashier and Tea Shaker December 2008 - September 2009

• Trained, tested, and certified as a cashier, shaker, and hot and cold tea barista

• Was Hand-selected by store owner and managers to participate in auditing process of various Cha chains

• Practiced extensive knowledge of store products; maintain a consistent ability to inform customers about the quality and health benefits of Cha for Tea.

• Was willing to greet, serve, and assist all customers with a bright smile and positive demeanor, especially during peak hours of the day and night

James Hardie Building Products, Inc. Fontana, Ca.

Intern-Claims Administrator June 2007 - January 2008

• Obtained extensive customer service experience and developed strong communication skills

• Consulted with clients on initiating claims and advised clients on the legal claims process

• Compiled and maintained history logs of customer-service phone calls

• Contributed to the drafting and revision process of legal documents and formal letters

• Accurately organized and filed over 18,000 claims files

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