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Customer Service Supervisor

United States
10.00 per hour
August 28, 2012

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Taisha L. Steward

*** ****** **.

Wilmer, Tx ****2


Objective:Contribute to the overall success of a company in a position of diverse responsibility that requires strong organizational, planning, and problem-solving skills.

Our Friends Place: Milieu Therapist

April 2008-Present

Dallas, Texas

Implement procedures to provide for a safe and secure program, establishing clear behavioral expectations and implementing appropriate positive or negative consequences within the organization guidelines

Ensure basic needs of resident are being met daily, including physical and emotional.

Doing daily progress report on each individual, transport residents to and from activities and doctor appointments.

Typed and filed case management notes, and serious incident reports.

Phoenix House: Community Support Specialist

Feb.2010-April 2010

Lancaster, Texas

Ensures that clients adhere to the day-to-day program and activities schedule.

Monitors and participates in program events and activities.

Supervises clients in the self-administration of medication and documents appropriately.

Conducted and documents appropriately room/bed checks to ensure resident safety and presence. Conducts routine facility checks to ensure facility safety and security.

Conducts contraband searches in accordance with policies and procedures.

Albertson: Cashier

Aug. 2007-Mar. 2008

Dallas, Texas

Accurately and professional checked out customer ensuring good customer service in the process.

Answer customers' questions, and provide information on procedures or policies. Compute and record totals of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Issue receipts, refunds, credits, or change due to customers.

Maintain clean and orderly checkout area.

Sara Lee: Cashier

Oct.2006-May 2007

Dallas, Texas

Checked out customers, accepting payment cash, credit cards, and checks.

Duties also included stocking, shelves with product when needed.

Closed the store daily, did necessary paper work.

Made bank drops daily, balance cash register every night and made daily reports for store.

Miss Irene’s Daycare: After School Counselor

Nov. 2004-May 2005

Martinsburg, WV

• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.

• Observe and monitor children's play activities.

• Opened and closed center in a school setting before and after school hours.

• Assist staff with activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy.

• Maintain daily open communication with parents.

• Maintain confidentiality and reported any suspect abuse to supervisor.

K-Mart: Customer Service Supervisor

Nov.1998-Oct. 1999

Dallas, Texas

As customer service supervisor my duties included responding to customer inquiries and problems by providing information or directing requests to others who can supply the necessary information or service.

Handle refunds and exchanges to customer

Balance cash drawers to ensure all transaction was accounted for.

Academic Education

Dates of Attendance : Aug. 2006 To May 2009

Eastfield Community College Mesquite, Texas

Completed courses toward B.A. Criminal Justice

Dates of Attendance : Jan. 2003 To May 2006

Blue Ridge Community and Technical College Martinsburg, West Virginia

Complete courses in Nursing (Pre Acceptance)


Computer Literate

Great time management and organizational skill

Fast learner



First Aid

Medication Training

Food Handler Certification



References are available on requests

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