Customer Service Representative

Camille Marcotte

**** *.*. **** ******

Vancouver, WA 98662

Phone: 937-***-**** E-mail: ************@***.***

SKILLS AND

CAPABILITIES

• Able to keyboard (60 wpm) and use ten-key calculator (90 kpm)

• Proficient in Microsoft Word and Case CATalyst

• Able to use machine shorthand (110 wpm)

• Able to assemble large bank deposits, able to retain a customer base

• Strong interpersonal skills, exceptional grammar, editing, and communication skills, able to maintain confidential information

EXPERIENCE Captionist for the Deaf and Hard of Hearing

Family Service Association, Dayton, OH April 2009- October 2010

• Captioned college lectures

• Edited dictated material in a timely manner

• Accurately conveyed information from speech to text

Communication Assistant

CSD/Ohio Relay, Moraine, OH, September 2008-April 2009

• Relayed telephone calls for the deaf, hearing and speech impaired

• Maintained confidential communication

• Translated written ASL to English and transcribe spoken English

Rental Property Coordinator

3C Rentals, Dayton, OH, January 2005- January 2008

• Created letters, leases, memos

• Made monthly bank deposits, performed accounts receivable/payable

• Recruited new clients

• Prepared company tax report

• Used home remodeling skills

Customer Service Representative

Instant Tax Service, Dayton, OH, tax seasons January 2004- April 2006

• Developed customer service skills answering phones

• Prepared estimated tax returns

• Handled multi-line phone system

EDUCATION

RIT National Technical Institute for the Deaf

Certificate, C-Print Captionist Online Training, January 2009

Clark State Community College, Springfield, OH

Certificate, Judicial Reporting Scopist

Stark State College of Technology, North Canton, Ohio

Major: Judicial Reporting

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