Willard W. Smith III

*** ***** **** *******, *********, GA 30016,

678-***-****, ********@*****.***

Objective: To work with a team of IT professionals in maintaining and improving existing networks, or designing and installing new networks utilizing hardware and software experience.

Qualifications

•A+ Certified Associate

•Network + Certified Associate

•Cisco Certified Network Associate

•5 years as a Windows XP System Administrator

•7 years as a NT/2000 System/ Network Administrator

•10 years as a Small Computer Technician

GUARDIAN INDUSTRIES June 2008 – August 2008

Network Administrator

•Administer Active Directory to manage, create, and assign security groups to new user accounts

•Administer Novell Client to manage, create, and assign group memberships for network mapped drives

•Administer Cisco Call Manager for 7940 and 7920 IP phones

•Responsible for wireless access points and connectivity to all plant workstations

•Administer Lotus Notes for primary email exchange

•Responsible for end user troubleshooting on all hardware and software

•Responsible for creating purchase orders new hardware and software for network support

•Administer Dameware networking tool to connect to various workstations on the domain

•Troubleshoot and maintain SATO label printers

•Utilized Support Suite to access all incoming issues

DS WATERS OF AMERICA May 2005 – June 2008

Call Center Analyst

•Utilize Windows XP/2000/98 to provide technical support to all domain users

•Administer Active Directory to manage and create domain user accounts to include user rights and responsibilities, profiles, security, and mail accounts

•Administer Oracle Database to perform any changes to user accounts

•Install and Administer RUMBA/SACS and perform any changes to user accounts

•Connect with users via Citrix Online Desktop Streaming and Remote Desktop to install various software packages to include MS Office, Adobe, Ad-Aware, Windows Updates, and troubleshoot any technical issues

•Second level support in resolving incident management issues

•Configure and troubleshoot VPN related issues with user accounts or hardware malfunctions

•Utilize BridgeTrak to create, log, track, and resolve technical support issues

•Assist with PC1 handheld technical support utilizing Windows 98.

•Role player in 24 hour emergency contact paging schedules

•Working knowledge of hardware to include workstations, servers, peripherals, and cabling

SIEMONS BUSINESS SYSTEMS JULY 2004 – MAY 2005

Field Support Technician/Project Lead

•Support Cigna E-Work employees (4000+) via telephone and SMS support

•Lead on XP migration project for E-Work employees utilizing Marimba servers

•Lead on XP Post Deployment Support project for E-Work employees

•Lead projects for training employees on hardware compliance and maintenance programs

•Assist in developing architecture for E-Workers technology support concept

•Build and repair PCs (IBM) and provide support for Hewlett Packard printers and scanners

•Administered network file servers, application servers and exchange servers

•Developed and prepared technical instructions for first level support teams

•Implemented corporate cost reduction plans for hardware

•Utilized Marimba Tuner for software installation and upgrades

•Utilized Vantive to create, log, track, and resolve technical support issues

CONNECTIVITY TECHNOLOGIES Jan. 2003 – July 2004

Installation Technician

•Primary technician responsible for installation of 50 micron and 62.5 micron fiber optic cabling

•Manage layout designs of future network equipment and infrastructure that will ensure connectivity

•Terminate various fiber optic connectors for broken or damaged trunks

•Keep an accurate and current inventory of all available tools and equipment

UNITED STATES AIR FORCE Dec. 1997 – Nov. 2002

Network Administrator

•Senior Airman responsible for managing incoming Airmen quarterly reviews, training and vacation scheduling, and deployment checklists

•Attended monthly management meetings to discuss present and future implementations to the network

•Senior administrator responsible for creating and maintaining 6,500 NT user accounts in ten domains utilizing WINNT and Windows 2000 Server platforms

•Administered Active Directory Services to implement account policies and user rights

•Created and maintained mail accounts using Exchange 5.5

•Knowledgeable with LAN/WAN design, DNS, DHCP, TCP/IP, OSI Reference model, routing, switching, and various network troubleshooting

•Utilized Remedy job tracking system for daily trouble ticket notifications

•Enforced uniformity with safety guidelines for all user account passwords to ensure network security

•Daily backup operator for file server network distribution

•Connected internet services and configured browsers via proxy settings

•Extensive knowledge in Windows 9x/NT/2000 NOS, MS Office 9x/2000, and DOS

Infrastructure Technician

•Integrated CISCO devices while maintaining existing LAN

•Configured infrastructure hardware to include assorted CISCO routers and switches

•Administered technical solutions and research for all hardware purchases

•Knowledgeable with HyperTerminal, Telnet, port security, and ping pro

•Familiar with various cable testers and other troubleshooting devices

Computer Maintenance Technician

•Regular installation and configuring of Windows 9x/NT/2000 and Microsoft Office 9x/2000

•Daily troubleshooting of all internal and external computer hardware and peripherals

•Downloaded and upgraded various software applications, service packs, patches

Education

Bachelor’s of Science, Information Technology; expected graduate in December, 2008

**References Available Upon Request

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