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Customer Service Sales

Tampa, Florida, 33615, United States
December 14, 2011

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**** ******* ****** ** #*** Tampa, FL 33615 813-***-****

Virtual Agent

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Regional Director, Real Estate Broker, Office Manager, Sales Manager and Administrative Manager.

Excel in resolving employee and customer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Strategic Planning Report & Document Preparation

Spreadsheet & Database Creation

Budgeting and Planning

Project Management

Regulatory Compliance Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Quality Assurance Standards


WEST GROUP, Syracuse, NY 2010 to Present

Customer Service Home Agent

Recognized by company for outstanding sales, customer service and consistent leadership in reaching company goals.

Demonstrated proficiency and in-depth technical knowledge of all products offered.

Promoted products, processed credit applications, and furnished exceptional customer service.

Processed customer transactions efficiently and maintained accurate database records.

EVEREST UNIVERSITY, Tampa, FL 2004 to 2010

Regional Director of Student Services

Managed hiring and firing of sales team members, including reviewing resumes, interviewing, supervising candidate pre-employment testing, and administering personality inventories.

Increased personnel retention 10% with the introduction of a highly effective mentoring program.

Implemented student online orientation session and trained student advisors the hands on approach of guiding students through the session.

Conducted student records, academic and advisor audits, consistently adhering to Department of Education requirements.

Managed, supervised, and trained 10 student service managers and 87 advisors

WIRELESS COMMUNICATION, Clearwater, FL 2003 to 2004

Area Supervisor

Recruited, hired, trained, developed, and directed retail sales teams for 8 wireless kiosk’s

Oversaw client relations, new account development, and customer service.

Supervised administrative functions, inventory, cash flow, merchandising, and operations.

Conducted ongoing staff development and personal growth planning for employees.

Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.

PROTECTION NETWORKS, Tampa, FL 2001 to 2003

Office Manager/Sales Manager

Developed expertise in use of SmartOffice CRM software to manage leads and clients, and track sales.

Developed and conducted training for entire company within time schedule and budget

Turned leads into clients by building and maintaining excellent relationships between staff and customers through positive and efficient customer service.

Managed both the office and sales teams, and oversaw daily operations of service.

CINEMARK THEATRE, Colorado Springs, CO 1996 to 1999

Assistant Administrative Manger

Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.

Analyzed financial data for reporting; wrote monthly newsletter based on these analyses.

Planned and organized sales training conferences.

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.


Real Estate Broker

Won numerous awards as top performer and closer at all levels, including President's Club Award for sales in top 10% of the company nationwide.

Provided close, personal client attention and tenacious follow-up to ensure best service.

Prepare contracts and documentation; advise first home-buying clients on general escrow and title procedures.

Demonstrated customer service excellence, business acumen, and strategic planning ability.

Armed with solid communication and interpersonal skills to establish and maintain rapport with clients and staff. Proficient in Microsoft Office tools.


Colorado Technical University, Colorado Springs,CO 2004

Bachelor of Science Business Management

Fayetteville State University, Fayetteville, NC 1994

Studies Psychology & Sociology

Fayette Real Estate Institute, Fayetteville, NC 1993

Studies Psychology & Sociology

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