ITSM Field Technician Candidate

Thomas Turkowski

Chicopee, MA • 413-***-**** • ***********@*****.*** • LinkedIn: linkedin.com/in/Thomas-turkowski CAREER OBJECTIVE

Seeking an IT Support or Desktop Support role where I can apply hands-on troubleshooting skills, build deeper technical expertise, and grow into Tier-2 responsibilities while contributing to a dependable, user-focused support environment.

SUMMARY

Technically minded IT Support Technician with experience in hardware diagnostics, Windows repair, BIOS/UEFI troubleshooting, and system recovery. Known for a calm, methodical approach to problem-solving and clear communication with users. Skilled in restoring system stability, optimizing performance, and documenting technical processes. Just Completed CompTIA A+ and expanding capabilities in networking, Active Directory, and Power Shell to support advancement into more complex support roles. TECHNICAL SKILLS

Hardware & Systems: PC assembly and repair • Hardware diagnostics • BIOS/UEFI navigation and configuration

• Peripheral setup • Component replacement

Operating Systems: Windows (10/11) installation, configuration, and troubleshooting • mac OS fundamentals and support • Linux basics (Ubuntu/Pop!_OS) • System recovery • Malware removal • Performance optimization Mobile Platforms: Android and iOS device setup • App troubleshooting • Account sync issues • Network and connectivity support

Networking: TCP/IP basics • WiFi configuration • Router setup • Connectivity troubleshooting • Basic network security practices

Tools & Utilities: Power Shell fundamentals • Task Manager • Device Manager • Disk Management • Event Viewer • System Restore • DISM/SFC • Basic command-line usage across OS platforms Soft Skills: Clear communication • User support • Documentation • Workflow coordination • Calm under pressure • Customer-focused troubleshooting

Professional Development: CompTIA A+ Certified • Expanding skills in Active Directory, Power Shell, and small-office networking

IT EXPERIENCE

Independent IT Projects — Technician

2023–Present

• Diagnosed and resolved BIOS/UEFI boot issues, partition errors, and system instability through structured testing • Rebuilt Windows 10/11 systems from corrupted states using recovery tools, DISM/SFC, and driver remediation • Configured Windows environments for optimal performance, security, and user experience • Performed malware removal, system hardening, and cleanup for improved reliability • Implemented automated startup tasks and system recovery protocols using PowerShell and Task Scheduler • Set up home and small- office networks, including router configuration, WiFi optimization, and device connectivity • Utilized AI-assisted tools to enhance troubleshooting efficiency and generate clear technical documentation BUSINESS EXPERIENCE

Moonlit Den Leather-works — Owner / Artisan

Chicopee, MA 2018–Present

• Manage end-to-end business operations including production, branding, customer experience, and online sales • Maintain workshop systems, hardware, and software to ensure reliability and performance • Apply technical precision, workflow optimization, and quality control to support consistent production standards • Handle digital asset management, product photography, and online storefront updates • Maintain financial records, inventory systems, and customer communication channels • Manage e-commerce platforms, product listings, and digital workflows for order tracking and customer communication ADDITIONAL EXPERIENCE (Condensed)

Full work history available upon request

Logistics Coordinator — Skip’s Outdoor Accents, Inc. (2025) Coordinated deliveries, secured oversize load permits, managed scheduling systems, and resolved onsite issues. Logistics Coordinator / Scheduler — Northeast Piano Movers (2025) Managed scheduling, customer communication, database accuracy, and logistical problem-solving. Shipping Coordinator / E-commerce Associate — Center for Eco-technology (2020–2024) Oversaw shipping operations, reduced damages by 95%, handled customer inquiries, and managed inventory accuracy. Shipping & Receiving Coordinator — Belt Technologies (2018–2020) Processed materials, drafted shipping documentation, and operated forklifts and logistics software. Inventory Associate — Timken Aerospace (2017–2018) Managed inventory, validated serial numbers, and prepared parts for shipment.

DC Associate — I-Health/DSM (2015–2017) Handled order selection, shipment processing, and forklift operations.

Shipping/Receiving Clerk — Unas Grinding (2014–2015) Verified shipments, processed outbound orders, and maintained inventory records.

Selector / Loader — American Honda & C&S Wholesale (2010–2014) Performed order selection, pallet building, and warehouse operations.

Assistant Manager — Family Dollar (2009–2010) Oversaw store operations, stocking, and shift supervision. TECHNICAL PROJECTS

Windows System Recovery: Repaired corrupted Windows installations using recovery environments, DISM/SFC, and driver remediation • BIOS/UEFI Diagnostics: Resolved boot failures, reconfigured firmware settings, and hardware detection issues • Network Setup & Troubleshooting: Configured routers, optimized WiFi, and resolved connectivity issues for home and small-office environments • Performance Optimization: Cleaned and tuned Windows systems for improved speed and reliability • Automation: Created Power Shell scripts and scheduled tasks to streamline maintenance and startup processes EDUCATION

CompTIA A+ Certification Suffield High School — High School Diploma

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