Customer Service & Operations Associate
Resume:
Rionna Ivy
Pittsburgh, PA *****
*********@******.***
Authorized to work in the US for any employer
Work Experience
Operations Associate
Gopuff - Pittsburgh, PA
February 2024 to Present
• Packing order in Gopuff warehouse
• Inventory
• Stocking
• Cleaning
• Manage delivery orders/uber delivery
• Data entry reporting
Customer Care Representative
Wipro - Remote
September 2023 to December 2023
• Open Enrollment benefits
• Retirement benefits
• COBRA enrolling
Third party benefit administrator for a few clients dealing with enrolling health insurance such as Medical, Dental, Vision as well as Life insurance Company provides.
• Determine employee eligibility
• Dependent eligibility
• Medicare
Customer Service Representative
TekwissenLLc - Remote
April 2022 to October 2022
• 3rd party inbound/outbound customer service rep for Highmark Whole care.
• Providing information to members and nonmembers regarding eligibility benefits, Prescription Rx, Health providers
• Reporting authorization on account that cannot fully verify account
• Outbound Welcome calls for new signed up members for a welcome survey Registration Representative
VXI Global Solutions - Remote
August 2021 to March 2022
3rd party associate with FEMA Assisting with registering disaster applications such as floods, hurricane or any damage within the home/business.
• 211 assistance for family or individual help needs
• Building cases for case workers to determine eligibility Call Center Representative
First National Bank of Pennsylvania - Remote
January 2021 to August 2021
• Working through an agency Keystone LLC Being a 3rd party customer service representative for FNB
• High call volume incoming calls for online banking, PPP loans and epidemic payments.
• Assisting with unlocking and navigating through accounts
• Accessing transactions, available balance, checks.
• Technical support/Troubleshooting
Full Call Center
Robert Half - Remote
November 2020 to January 2021
Third party at COCC Inc of banks and credit unions for residents residing in Massachusetts,
• helping clients with the minimum in their bank account such as
• Stop payments
• Reissue debit card
• Available balance
• Lost/Stolen card
• Make cases to have the FI to reach out to clients directly for anything outside of my restrictions Customer Care Representative
Pnc Bank - Remote
June 2020 to November 2020
• Taking inbound/outbound calls
• Troubleshooting
• Helping PNC clients with refunds, disputes, transactions etc
• Fraud collects
CSR - Customer Service Representative
Kelly Services - Pittsburgh, PA
January 2020 to March 2020
• Kept records of customer complaints
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties
• Dollar Energy assistance
• Processing billing
Store Clerk/Cashier
Giant Eagle, Inc - Brentwood, PA
October 2019 to December 2019
My position at Giant Eagle Is being an cashier store clerk. My duties are to cashier, lift, bag, assist, promote daily/weekly store sales and discounts
CSR - Customer Service Representative
Beacon Hill Staffing - Pittsburgh, PA
August 2017 to May 2018
I Work for a company called Willis Towers Watson, my position is an CSR. I am a Third-party administrator dealing with health insurance. My responsibilities are enrolling people into health insurance. Personal Care Assistant
Medical Staffing Network - Pittsburgh, PA
February 2017 to July 2017
Getting residents up getting them dressed, and groomed. Fixing their rooms after getting them up out of their beds.
Assisting them with eating, escorting them to different activity classes throughout the building or into the van.
PCA Personal Care Assistant
Maxim Healthcare Services - Pittsburgh, PA
August 2016 to February 2017
Responsibilities working with special need children are to monitor my student on the school bus and in every classroom they attend. Making sure they get everything done in school that they're suppose to and also help them in anyway possible.
RSA
Resident Care Assistant
Atria Senior Living - Pleasant Hills, PA
November 2015 to July 2016
Responsibilities
My responsibilities are to escort, bathe, communicate, etc the residents every single day. Making sure their rooms are up tight and ready for visitors and the next shift to come in. Also would work the front desk area from time to time, answering phone calls, scheduling tours, processing payments via phone.
Accomplishments
Growing and learning more about my residents lives and interacting with them. Skills Used
Great customer service skills
Cashier
Party City - Pleasant Hills, PA
August 2015 to October 2015
Responsibilities
Since I worked seasonal for the Halloween season. I would jungle around the store with cashiering, greeter/host, cleaning, backroom stocking. Etc
Accomplishments
More experience with my customer service.
Skills Used
Great personality, manners, and customer service.
Cashier/Sales Associate
Jimmy Jazz - Pittsburgh, PA
May 2015 to July 2015
Responsibilities
Cashier, cleaning around the store, making our sales goals. Accomplishments
My Accomplishment I made would have been, reaching our sales goal of the week! Skills Used
Great customer service skills.
Crew Member/Cashier
Dunkin Donuts - Brentwood, PA
August 2013 to January 2015
Responsibilities
Cook, clean, money responsibilities
Accomplishments
Doing great work and showing customer service skills, I've accomplished a 2 raises! Skills Used cooking, being good with money handling Education
High school or equivalent
Clairton High School - Clairton, PA
August 2008 to June 2015
Skills
• Call Center (1 year), CSR (1 year), Customer Service (5 years), Hairstylist (6 years), Customer Care (5 years), Customer Support (5 years) ASSESSMENTS Verbal Communication
• Proficient February 2019 Measures a candidate's ability to effectively convey information when speaking. Full results: https://share.indeedassessments.com/share_assignment/b7j-akn4-vvaonoy Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Excel
• Microsoft Office
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Insurance
• Insurance Verification
• Customer Service Representative
• Typing
• Front Desk
• Computer Skills
• Communication skills
• Communications
• Food Service
• Food Preparation Experience
• Night Audit
• Laundry
• Billing
• CSR
• Call Center
• Customer Service
• Banking
• Remote Access Software
• Customer Care
• English
• Technical Support
• Troubleshooting
• Customer service
• Typing
• Live chat
• Cash handling
• Technical support
• Cash register
• Windows
• Cold calling
• Help desk
• CRM software
• Banking
• Remote access software
• Mac OS
• Computer networking
• Databases
• Microsoft Access
• Salesforce
• Front desk
• Google Suite
• Document management
• iOS
• Fashion retail
• Microsoft Outlook
• Microsoft Office
• Documentation review
• Avaya
• Outbound calling
• Computer skills
• School experience
• Communication skills
• HIPAA
• Word processing
• Microsoft Word
• Microsoft Excel
• Restaurant experience
• Public health
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