Security-minded Customer Service Professional with Loss Prevention

ANIYAH GREEN

Fort Lauderdale, FL *****

*************@*****.*** 754-***-****

Willing to Relocate CPR/First Aid Certified Class D Security License Food Handler Certified

PROFESSIONAL SUMMARY

Motivated and dependable professional with strong experience in customer service, hospitality, asset protection, and security operations. Skilled at handling fast-paced environments with professionalism, accuracy, and excellent communication. Known for strong work ethic, attention to detail, and the ability to provide outstanding service while supporting organizational goals. Quickly adapts to new tasks and consistently delivers results with integrity and a positive attitude.

Server

The Preserve at Palm Aire – Pompano Beach, FL

September 2025 – Present

• Delivered high-quality service by greeting guests, taking detailed orders, and maintaining an attentive presence.

• Recommended menu items based on customer preferences, allergies, and dietary needs.

• Maintained dining room cleanliness and ensured sanitization compliance.

• Managed multiple tables during peak hours with accuracy and professionalism.

• Collaborated with kitchen staff to communicate special requests.

• Trained new servers on POS operations and service standards.

• Supported event setups and transitions.

Asset Protection Detective

Macy’s – Plantation, FL

February 2024 – September 2024

• Monitored CCTV and sales floor activity to detect theft and suspicious behavior.

• Conducted investigations and prepared detailed incident reports.

• Apprehended shoplifters professionally and collaborated with law enforcement.

• Performed audits and assisted with inventory accuracy.

• Trained store associates on loss prevention practices.

Asset Protection Manager

Jurney & Associates Inc. – Dania Beach, FL

November 2023 – February 2024

• Led theft and fraud investigations with comprehensive documentation.

• Developed and implemented loss prevention policies.

• Interviewed employees regarding policy violations.

• Prepared reports summarizing investigative findings.

• Supported training on theft awareness and safety procedures.

Security Officer

BEST Crowd Management – Miami, FL

August 2023 – January 2024

• Screened guests using bag checks and metal detection devices.

• Enforced event and venue safety policies.

• Responded to disturbances and crowd-related safety concerns.

• Directed guests and provided exceptional customer service.

• Supported large-scale event operations.

Sales Representative / Administrative Support

Solar Xchange – Deerfield Beach, FL

January 2023 – March 2023

• Assisted customers with product inquiries and scheduled consultations.

• Handled inbound calls, documentation, and appointment calendars.

• Performed data entry and maintained organized records.

• Supported sales team with lead follow-up and customer information.

Warehouse Picker/Packer

Amazon – Tamarac, FL

October 2021 – May 2022

• Picked, packed, and labeled orders accurately to meet daily targets.

• Inspected merchandise for quality and shipment accuracy.

• Maintained warehouse organization and safety standards.

• Assisted with new employee training.

Hostess

Shooters Waterfront – Fort Lauderdale, FL

May 2021 – September 2021

• Greeted guests and managed waitlists during high-volume hours.

• Answered phones and coordinated takeout orders.

• Maintained organized seating charts and dining room flow.

• Assisted with table setups and resets.

Administrative Support

AppleOne – Fort Lauderdale, FL

April 2021

• Checked in patients for COVID-19 vaccinations.

• Managed scheduling and patient communication.

• Handled filing, data entry, and record organization.

• Provided customer service in a high-volume clinic.

Cashier / Dining Room Associate

Panera Bread – Fort Lauderdale, FL

December 2020 – February 2021

• Provided friendly customer service and processed transactions.

• Maintained dining room cleanliness and restocked supplies.

• Assisted with order accuracy and kitchen support.

Assistant

Fort Lauderdale, FL

June 2020 – October 2020

• Managed filing systems and appointment scheduling.

• Handled calls, greeted visitors, and supported office staff.

• Operated photocopiers, scanners, and office equipment.

EDUCATION

High School Diploma

Dillard High School — Fort Lauderdale, FL

SKILLS

Customer Service • Guest Relations • Loss Prevention • CCTV Monitoring • Security Protocols • POS Systems (Aloha) • Microsoft Office Suite • Report Writing • Conflict Resolution • Inventory Management • Hospitality Service • Cash Handling • Administrative Support • Warehouse Operations • Leadership • Time Management • Multitasking • Communication Skills • Fine Dining Experience • Data Entry

CERTIFICATIONS

CPR & First Aid Certified

Food Handler Certificate

Class D Security License / Guard Card

Valid Driver’s License

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