Customer Service & Light Industrial Specialist Resume Title

CYNTHIA DOUGLAS

Greensboro, NC *****

Phone: +1-917-***-****

Email: **.*********@******.***

PROFESSIONAL SUMMARY

Customer Service and Ligh Industrial Specialist

Customer-focused professional with extensive experience in customer support, technical

assistance, and administrative coordination. Skilled in problem resolution, account management, and office systems such as MS, Excel, Word, and PowerPoint. Detail-oriented warehouse operations professional with experience in inventory control, material handling, ERP systems, and production staging. I am skilled in operating warehouse equipment, maintaining inventory accuracy, and supporting production workflow.

WORK EXPERIENCE

Warehouse Operations Medline Industries in Mebane, NC

August 2022 – Present

Receive raw materials and process material requisitions. - Slot materials into designated storage locations. - Stage materials for production use. Maintain accurate ERP system transactions and inventory adjustments. Move finished goods for quality testing and shipping release. Performing cycle counts to ensure inventory accuracy. Conduct maintenance on material handling equipment. Operate forklifts, order pickers, walkies, carts, and dollies.

Technical Health Support PRC Resources in Greensboro, NC October 2020 – Present

Assist disabled clients with home health support needs. - Provide technical assistance and problem resolution. Manages the payment and administrative process for patient care services authorized outside a primary clinic. Key duties include processing claims, verifying insurance, updating patient data, and auditing payments. Coordinate appointments with outside medical specialists, obtain insurance pre-authorizations, and track referrals to completion.

Customer Care Representative Spectrum Communications in Greensboro, NC

December 2012 – November 2018

Optimized customer retention by analyzing billing discrepancies and negotiating tailored service packages, consistently exceeding monthly churn reduction targets. Delivered advanced technical support for internet, cable, and phone hardware, utilizing diagnostic tools to resolve complex connectivity issues and reduce technician dispatches. Maintained high CSAT (Customer Satisfaction) scores by resolving escalated account concerns with a focus on first-call resolution and empathetic communication. Navigated proprietary CRM databases to accurately document customer interactions, update account status, and manage sensitive billing information.

Lead Customer Service Agent at Hertz Car Rental in Greensboro, NC

May 2007 – December 2012

Responsible for driving revenue through counter sales, ensuring world-class customer service, and leading the frontline team. They combine high-level selling skills with team leadership to meet branch operational and financial goals. Ensure the location is fully compliant with company SOPs, including handling customer data, ensuring vehicle cleanliness, and monitoring safety and health standards. Resolve customer issues and complaints immediately to ensure a "World Class" service experience.

CORE SKILLS

Warehouse Operations Inventory Control & Cycle Counting

ERP Systems & Inventory Transactions Material Handling Equipment Operation Forklift & Order Picker Operation Shipping & Receiving Production Support Quality Control Processes Packaging & Storage Management Equipment Maintenance & Safety Compliance WAREHOUSE SYSTEMS & EQUIPMENT ERP Inventory Systems RF Scanning & Inventory Tracking Forklift, Order Picker, Walkie Rider Hand Trucks & Dollies Battery Charging & Maintenance Systems

EDUCATION

Associate’s Degree

High School Diploma / GED

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