Police-Experience Office Professional Seeking Work-From-Home

Patricia Smither

Liberty, KY *****

*****.*******@*****.***

+1-606-***-****

Professional Summary

I am currently seeking a challenging career as in professional environment that will provide a long-term and rewarding career; allowing me to utilize my extensive experience in quality service, training, and accountability in the fields of office management, billing and coding, real estate, construction, production, and retail with emphasis on productive and profitable work. Authorized to work in the US for any employer

Work Experience

Deputy Jailer

Casey County Detention Center-Liberty, KY

May 2024 to Present

House and watch Female inmates, make sure they get to work on time. Make sure they abide by all rules in a mannered conduct. Fill out paperwork as needed. Report as needed to jailer about any incidents that may occur.

• Maintained accurate inmate records, including booking information, medical history, and disciplinary actions

• Supervised and managed a population of XX inmates, ensuring their safety and security at all times

• Conducted regular inspections of cells and common areas to identify potential security risks or rule violations

• Implemented effective communication protocols with other staff members to ensure smooth operations within the facility

• Assisted in the intake process by conducting thorough searches of incoming inmates for contraband items

• Responded promptly to emergencies such as fights, medical incidents, or disturbances within the facility

• Enforced rules and regulations consistently while treating inmates with respect and dignity

• Collaborated with law enforcement agencies during inmate transfers or court appearances to maintain order and security

• Participated in ongoing training programs to stay updated on new policies, procedures, and safety protocols

• Performed routine maintenance checks on equipment such as locks, doors, surveillance cameras, etc

• Reduced inmate altercations by XX% through proactive monitoring strategies implemented during my tenure

• Received commendation from superiors for maintaining a clean record without any major security breaches throughout my employment

• Successfully conducted XX number of cell searches resulting in the discovery of contraband items

• Assisted medical staff in administering medication according to prescribed schedules

• Provided support during visitation hours by managing visitor check-ins and enforcing visitation guidelines

• Trained new deputy jailers on proper procedures for handling various situations within the facility

• Developed strong rapport with fellow staff members fostering a positive work environment Emergency Substitute Teaching Teacher

Casey County School System.

June 2018 to Present

Substitute for any teacher in Casey School System for grades preschool to grade 12. Give assignments, take assignments, grade papers, give tests. Ensure safe environments for students.

Acting as the regular teacher does on a daily basis. Communicate with teachers, principal, and aids as needed. Ensure all naps, lunches,play times and work are done as instructed.

Make sure students arrive and leave for home as instructed and safely. Flower Merchandiser

Lowes-Danville, KY

February 2016 to December 2018

Set up outside and inside tables for shoppers.using a panoram. Also did pricing and management in training orher merchandisers hired under me. Helped customers with questions and needed information about the product they were buying loaded and unloaded trucks with merchandise. Poster/Data Entry E-commerce Shop

Goodwill Central Indiana-Indianapolis, IN

January 2013 to December 2015

Posting items for sale on line data on a daily basis. Ensured accuracy when inputting product information and attaching pictures of items online. Assisted coworkers with information about items to be posted. Provided customer service via e-mail of interested bidders and buyers.

Posted, sorted, photographed jewelry and items for auction. Trained new employees to describe items and information with pictures of items online.

Front Office Assistant

Wilson, Vale Family Practice-Indianapolis, IN

August 2010 to September 2012

Managed Front Office, Assisted patients with checking in and checking out procedures. Assisted customers and directed calls using a multiline phone system. Processed confidential patient information through a data entry program, ensuring the doctors received accurate messages pertaining to patient needs.

Assisted doctors in the insurance billing and coding, including Workmen’s Comp, Medicare, and Medicaid Insurance.

Utilized office equipment such as fax machine, printer and in office filing system. Ordered tests, sent out Pathology and Labs. Using Next-Gen, Centricity, and EPIC Programs.

Office Manager/Billing & Coding Collins, Noble

LCSW-Danville, KY

February 2008 to May 2010

Managed and coordinated all administrative operations of therapy office of 30 to 40 clients a day. - includingappointments, data management, and referrals.# Used multiline phones, faxed, copied, and filed

Coordinated insurance claims, payments and correspondence - including all filings and communication with insurance companies, posted insurance payments and managed insurance claims such as Medicare, workmen’s comp.

Opened office, closed office, greeted Clients,

Took all personal information and insurance as well as copayments. Education

Criminal Justice (Associate of Science)

Ivy Tech-Indianapolis, IN

January 2016 to December 2016

Billing/Coding/Insurance (Honors)

National College-Danville, KY

January 2009 to December 2009

Upper secondary education

Associate's degree

Criminal Justice (Associate)

Skills

• Accounting and finance experience

• Transcription - Transcription experience (1-2 years)

• Account management

• Community management

• Instructional design

• Microsoft Teams

• Payroll

• Negotiation

• Medical administrative support - Medical administrative support experience (3-5 years)

• Pricing

• Appeals

• Investigative reports

• Senior leadership

• Phone communication

• Health insurance authorizations

• E-learning (training delivery method)

• Case management

• Customer relationship building

• Report writing

• Personal vehicle (delivery method)

• Direct support

• Conflict management

• Customer support

• Empathy

• Materials handling

• CRM system proficiency

• Accounts receivable - Accounts receivable experience (3-5 years)

• Classroom management

• Website management

• Attention to detail

• Assembly

• POS

• Machining

• Hand tools

• Pallet jack

• Windows

• Administrative experience - Administrative experience (6-10 years)

• Microsoft Excel

• Behavior management

• Delegation

• Customer communication

• Section 8

• Outpatient clinic experience

• Google Classroom

• Merchandising - Merchandising experience (3-5 years)

• Organizational skills

• Math

• Academic advising

• Medical claim denial management

• Technical Proficiency

• Public health

• Data collection

• Recruiting

• HIPAA

• Medical billing

• Insurance investigations

• Customer service

• DME

• Physiology Knowledge

• Computer literacy

• HCPCS

• Electronic health records (EHR) management

• Project coordination

• Presentation creation

• Medical collection

• Outpatient

• Research

• Experience working with students

• Dietetics

• Healthcare team management

• New hire orientation

• Insurance prior authorization

• Manufacturing facility

• Behavioral health

• Childcare

• Team management

• Revenue cycle management

• Property law title research

• Field research

• Anatomy Knowledge

• Medical office experience

• Computer skills

• Van driving

• Handling customer inquiries

• Maintaining patient confidentiality

• Classroom experience - Classroom experience (6-10 years)

• Real estate companies

• Title information retrieval

• Executive administrative support

• Weight handling in the workplace

• Decision making

• Typing

• TRICARE health insurance

• Special education

• Hospital regulatory compliance

• Supervising experience

• Employee relations

• Payment posting in medical billing systems

• Presentation software

• Productivity software

• Dermatology

• Interpersonal skills

• Project management

• CPR

• Title information evaluation

• Critical thinking

• Teaching math

• Accounts payable

• Management

• ICD-9

• QuickBooks Online

• Front desk

• Time management

• Property research for title search

• Manual handling

• Office experience

• Healthcare financial management

• Mentoring

• PCI

• Manufacturing company experience

• Customer inquiry handling

• Communication skills

• Contracts

• Staff scheduling

• Accounting systems

• Property management tools

• Medical coding guidelines

• Baking

• Real estate due diligence

• Microsoft PowerPoint

• Health insurance claim processing

• Task prioritization

• ICD-10

• Medical office management

• Employment & labor law

• Accounting - Accounting experience (3-5 years)

• Workers' compensation

• Caregiving

• Insurance Verification

• Climbing

• Relationship management

• Law enforcement - Law enforcement experience (3-5 years)

• Patient interaction

• Medical Coding

• 10 key typing

• Operations management

• ICD coding

• Early childhood education

• First aid

• Driving

• Experience with children - Experience with children (6-10 years)

• Client interaction via phone calls

• Underwriting

• PPO health insurance

• Group home experience

• Medicare

• EMR systems

• Word processing

• Medicaid

• Data manipulation

• Achieving HIPAA compliance

• Rent late fee assessment

• Medical claims processing

• Solution development

• Human resources - Human resources experience (3-5 years)

• Continuous improvement

• Home & community care experience

• Documentation review

• Teaching English language arts

• Property management

• CPT coding

• Property rent collection

• Childhood development

• Business development

• Medical records

• Medical insurance appeals management

• Title document review

• Leadership

• Analysis skills

• Online instruction

• Practice management software

• Basic math

• Data entry

• Fair Housing regulations

• Multifamily properties

• State healthcare regulations

• Bookkeeping

• Microsoft Word

• Zoom

• GPS

• Lesson planning

• Writing skills

• Project leadership

• Teaching

• Microsoft Office

• Claim investigation

• Rent payment plan negotiation

• Ellucian

• Medical terminology

• Financial services

• Medical software

• Computer operation

• Tenant account reconciliation

• Google Sheets

• Managed care

• Google Workspace

• Coordinate measuring machine

• Public records title search

• Microsoft Outlook

• Retail sales

Languages

• English

Certifications and Licenses

CPR Certification

Teaching Certification

Substitute Teaching Certification

Substitute Teaching Certification

June 2016 to June 2024

I have had certification in Substitute Teaching since 2016 and held it every year until The 2024 school year end

Driver's License

First Aid Certification

Professional In Human Resources

AHIMA

Additional Information

Currently working at Casey County Detention Center as a Deputy Jailer. Dealing with inmates on a daily basis, transporting inmates to and from the Detention Center or prison and or other jails . Watching cameras and doing daily activities with inmates on one on one basis. Help educate inmates for work programs. Give medications. Filing paper work on daily basis.

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