Bartender and Server with 8+ Years Experience
Resume:
JORDANN
HANSEN
*************@*****.***
Daytona Beach, FL 32118
Demonstrated expertise as a bartender and server with over 8 years of experience in bar, restaurant, and event management. PROFESSIONAL SUMMARY
SKILLS
Achieved high levels of customer
satisfaction through effective
restaurant management.
Strengthened customer
relationships, resulting in
increased loyalty and retention.
Drove retail sales growth through
targeted initiatives and
promotions. Delivered
outstanding customer service,
enhancing overall guest
experiences. Increased sales
through strategic upselling
techniques. Executed successful
events that exceeded client
expectations. Streamlined POS
system operations, improving
transaction efficiency. Optimized
inventory control processes,
reducing costs and waste.
Maintained accurate cash
handling practices, ensuring
financial integrity. Provided
exceptional bartending services,
contributing to a vibrant
atmosphere. Enhanced food
service quality, leading to
positive customer feedback.
Developed strong relationship
management strategies,
fostering client trust. Improved
time management practices,
resulting in enhanced team
productivity. Mentored team
members, enhancing their
supervisory skills and
performance.
• Purple Goose - Bartender
Franklin, PA • 03/2023 - Current
Liberty Street Alehouse - Event Coordinator
Franklin, PA • 04/2022 - 12/2023
Liberty St Ale House - Lead Server/Trainer
Franklin, PA • 01/2021 - 12/2023
WORK EXPERIENCE
Efficiently handled cash transactions and accurately processed payments using POS system, ensuring smooth customer experiences
•
Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar, supporting high-volume service
•
Managed inventory levels by monitoring stock, placing orders for supplies, and conducting regular audits to maintain operational efficiency
•
Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs, fostering repeat business
•
Collaborated with clients to understand event objectives and developed customized event plans to meet their needs, building strong relationships
•
Negotiated contracts with vendors to ensure cost-effective services while maintaining high quality standards, supporting business growth
•
Managed on-site staff during events, providing clear instructions and support throughout the duration of the event for seamless execution
•
Conducted post-event evaluations to gather feedback from participants and identify areas for improvement, enhancing future events
•
Handled budget tracking for each event by monitoring expenses against allocated funds, ensuring financial accountability
•
Provided customers with fast and proficient service, supporting high- volume operations and customer satisfaction
•
Maintained full menu knowledge of all inventories to upsell items and ensure customer satisfaction, driving revenue
•
Practiced exceptional time management skills to reduce waiting times for customers, enhancing service efficiency
•
CERTIFICATIONS AND
LICENSES
Certified Nursing Assistant August
2014 to August 2016 Very good
with people, have lots of
interpersonal experience. I
complete my work with diligence
in a timely manner.
•
• Driver's License
• Bartender License
• Certified Benefits Professional
oil city high school
High school diploma or GED
EDUCATION
Polk Center DHS - RSA
Polk, PA • 08/2020 - 01/2021
Primo Barones - Server/Bartender/Trainer
Franklin, PA • 03/2019 - 01/2020
Linda Lous - Server
Franklin, PA • 03/2017 - 05/2018
Oakwood heights - CNA
Oil City, PA • 01/2014 - 01/2015
Trained and assisted over 10 new hires with job responsibilities, POS system, and customer service skills to maximize team performance
•
Oversaw front of house operations, giving guidance and support to ensure complete customer satisfaction
•
Balanced employee cash outs at the end of shifts, ensuring accurate financial reconciliation
•
Supported individuals in their daily activities, fostering a positive and safe environment
•
Helped keep individuals safe from themselves and others, ensuring well-being
•
• Provided a structured schedule with stability, promoting consistency Encouraged activities in the community, supporting engagement and inclusion
•
Waited on customers and served their needs, ensuring a happy and enjoyable dining experience
•
Assisted new employees by demonstrating job responsibilities and providing training for effective onboarding
•
Served customers beer and wine, maintaining compliance with regulations
•
Performed all duties involved with closing and opening the restaurant, ensuring operational readiness
•
Worked in a fast-paced restaurant environment, adapting to changing demands
•
• Worked dinner, lunch, and closing shifts, demonstrating flexibility Waited on customers and served food and drinks while dining, ensuring a positive experience
•
Rung customers out on the cash register for their meals, handling payments accurately
•
Wrote out and added up customer orders and bills, ensuring accuracy
•
Handled a high volume of customers regularly, maintaining service quality
•
• Welcomed customers as they arrived and took orders promptly Prepped lunch and dinner, served food, and checked on customers frequently
•
• Bussed tables and kept the restaurant clean and sanitary
• Set up payments by POS, supporting efficient transactions Cared for residents and assisted them with daily living activities such as dressing, bathing, eating, and restroom use
•
Provided companionship and support to residents, fostering a positive environment
•
valley dairy - Server
Cranberry Township, PA • 06/2012 - 08/2013
Greeted customers and proficiently took food and drink orders using a POS system
•
Delivered food and drink orders in a timely manner to customers, ensuring satisfaction
•
Effectively provided for customer needs while maintaining a positive and upbeat attitude
•
employee of the month/year March 2014 Going above and beyond what was expected.
AWARDS
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