Versatile Customer Service and Operations Professional

KRISTIE WAINSCOTT

SUMMARY

• Able to organize and prioritize tasks effectively while working

independently as well as in a team environment

• Strong diligence with exceptional problem-solving abilities • Excellent verbal and written communication skills • Excellent customer service skills

• Consistently meets goals

STOCKING ASSOCIATE OVERNIGHT WALMART STORE 615

12/1/23-Current at Store #809

Reset merchandise throughout the assigned section to keep the area organized so the new stock can be added properly. Remove products from boxes and place merchandise on shelves according to the merchandising guidelines. Pick up trash and boxes from the sales floor. Return overstock items and pallets to the backroom. Zone assigned area while paying attention to detail. MD CAPITAL ADVISORS (FORMALLY BLACKSTONE BILLING)

07/2021-01/15/2025

Contact patients and medical insurance companies for payments. Organize payment plans for patients that cannot afford full balance. Listen and have compassion for each patient. Investigate balance to be sure the insurance companies paid correctly. Take credit card payments over the phone and email receipts. Call insurance companies and have them reprocess claims that have been processed incorrectly.

REMODEL TEAM-HIRED THROUGH WALMART STORE 615

07/2023-12/2023

Assist with taking down fixtures, building new fixtures, resetting modules, flexing shelves, printing new price labels, moving shelves from one part of the store to make room for new ones to be built following all safety precautions. Making new shelves while following the modes that had been assigned to us. Cleaning the work area throughout the shift to ensure our safety and the safety of others around us. Completing our task in a timely manner while maintaining a positive attitude.Cleaning our entire area at the end of the work shift to get the store back to its original state so it could be ready for customers and other employees for the next shift. ACCOUNTS RECEIVABLE SPECIALIST

Blackstone Billing

08/2021- 5/2024

Dispute denied medical insurance claims, correct medical insurance claims and rebill, fax medical records to insurance companies when needed for claims processing, update physicians information with insurance companies as needed, make payment arrangements for patients with balances, post patient payments, use spreadsheets to communicate with insurance payment posters, excellent oral and written communication skills with insurance representatives and patients SHIFT MANAGER

CVS

03/2023-06/2023

Oversee the operations of the sales floor and sales associate’s while ensuring the store runs smoothly. Scanning and stocking shelves with weekly delivered freight, while maintaining accuracy using a handheld scanner.Unloading freight when delivered to stock room and organizing it. Changing sale prices and adding the latest items to the shelves. Implementing new planograms and cleaning display shelves. Organizing and facing stock on shelves. Assisting the pharmacy with customer check out when needed. Overseeing all customer complaints during a shift. Excellent customer service skills and leadership skills. Responsible for all store closing procedures including deposits for all departments.

ER REGISTRATION REPRESENTATIVE

Cartersville Medical Center

11/2017 to 05/2020

Responsible for emergency room patient registration/check-in, including data entry of patient demographic information, collecting/entering insurance information, accepting co-pays, and assisting with non-insured patient payments.

PATIENT REGISTRATION ASSOCIATE

Marietta Dermatology Associates

01/2007 to 05/2011

Responsible for all aspects of patient registration including scheduling appointments, patient registration, assisting with completion of patient intake forms, gathering insurance information and data entry of patient demographics utilizing electronic medical record system.

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