Customer Service & Call Center Specialist (Remote)

Alexis Raney

417-***-**** *** W Walnut St, Nevada MO 64772 ******.*.*****@*****.***

SKILLS

● Excellent Customer service

● Responsible

● Dependable

● Office experience

● Hard worker

● Phone experience

WORK HISTORY

T-Mobile Call Center (2021-2024)

● I was a part of the T-Mobile Team of Experts. I worked for an inbound call center.

● I helped resolve customer’s issues in a timely manner.

● I collected payments.

● I assisted with some troubleshooting.

● I also helped customers make purchases based on their lifestyle. Tower Loan (2020-2021)

● I worked in the office providing excellent customer service.

● I answered incoming calls and assisted the customer with what they needed.

● I helped customers with renewing their loans or accepting payments in person.

● I filed paperwork.

● I worked at the computer and made outbound calls to collect payment. Walmart/Sam’s Club (2018-2020)

● I worked at Walmart in Nevada MO for 6 months and then transferred to Sam’s Club in Springfield and worked for another year.

● I worked many different positions during my time here.

● I was a cashier, I worked in clothing, worked at the self-checkout, and in the cafe.

● I assisted customer’s anytime they needed help with something.

● I was efficient and also provided excellent customer service here. EDUCATION

El Dorado Springs High School (2008 - 2012)

I graduated high school in El Dorado Springs MO in 2012. I did attend Vo-tech in Nevada MO as well for two years.

Crowder College (2012-2015)

I graduated from Crowder College with an associate’s degree in General Studies.

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