Application Specialist / L1-L2 Support Engineer

Poonam Kolekar

Software Analyst

Mob No.: 726******* Mail ID: ****************@*****.***

Software analyst providing L1 and L2 support for indusind bank in India’s revolutionary technology in payment system – Unified Payment Interface (UPI). Having 2 years of experience of working on incidents in production environment 24*7. Proficient in Linux, Oracle Database, WebLogic, kubectl, yugabyte. Expert in application deployments on production and DR. Multi-tasker and specially known for real time analysis. Professional Summary

Highly skilled and detail-oriented L1 Support Engineer with extensive experience in troubleshooting and providing support for critical enterprise applications. Proficient in managing and supporting Oracle WebLogic, RedHat OpenShift, SQL, Dynatrace, Kibana, Yugabyte,cassendra kubectl and handling deployment processes. Adept at diagnosing and resolving technical issues, ensuring system uptime, and performing maintenance tasks to optimize application performance. Strong problem-solving abilities, excellent communication skills, and a proactive approach to managing and enhancing system reliability. Proven track record of working in dynamic environments, providing timely and effective support, and facilitating smooth deployments to ensure optimal functionality of business-critical applications.

Key Skills

Oracle Database: Database management, DQL/DML/DDL/DCL/TCL commands, applying DB patches, RMAN & LTO management.

Linux: System administration, basic shell scripting, file systems, server management and troubleshooting, managing batch jobs.

RedHat OpenShift: Application deployments, scaling and management in OpenShift environments.

Oracle WebLogic 14c: WebLogic Server configuration, troubleshooting, and application deployments.

Power Bi – creating interactive reports with visuals and dashboards Dynatrace: Performance monitoring, application monitoring, root cause analysis, and alert management.

WinSCP: Secure file transfer

OEM: Oracle Enterprise Manager monitoring

Jira/BMC Helix/CRM: IT service management, incident management, change management.

UPI: Unified Payments Interface system integration, transactions, and processing. Other Skills: Java, Power BI desktop, Redis, Machine Learning, Springboot,html,css,JS Work Experience

Mindgate Solutions Pvt. Ltd.

Oct 2023 - Present

Project Working on -

UPI indusind Bank

Roles and Responsibilities:

Providing L1 support in Tier 1 project.

Deploying applications and batch jobs in PR and DR environment and taking rollback in case of application failure.

Monitoring the reconciliation and merchant payouts. If any abnormality found analyzing the scenario and taking immediate actions to solve the problem. Co-ordinating with various teams like middleware, DB, OPs team to solve any issue occurred.

Performing Data patching (DML, DCL) activity on production DB level whenever required.

Assisting teams in middleware, OS and DB patching activity. Starting/stopping the UPI transactional, Credit Card & IPO traffic along with JVMs

,Tomacat using cloudpak tools docker, kubectl,aws Changing configurations in OpenShift YAML and config maps, WebLogic and Batch Jobs.

Extracting and sharing production logs to developers. Analyzing the logs to solve client’s issues.

Performing BAU activities on daily basis.

Instructing different teams to take actions on the basis of scenario (e.g., DPC, DB, Middleware, Ops, control m).

Educational Background

Bachelors in Electronics And

Telecommunication Engineering

Savitribai Phule Pune University

June 2019 – May2022

Strengths

• Quick Learner

Achievements

Full stack development

certification

First Class with Distinction

Diploma in Electronics And

Telecommunication Engineering

Dr Babasaheb Ambedkar University

Lonere

July 2016- July 2019

First class with Distinction

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