Operations-Driven Sales Leader and Entrepreneur
Resume:
Phillip White
Sales Leader - Operations Professional - Entrepreneur
WORK EXPERIENCE
Jan 2025 — Present
Owner/Founder, TheScoopNinjas, LLC North Canton, OH
• Founded and operate a premier pet waste management company serving residential and commercial clients across multiple regions. Oversee all aspects of business operations, including route management, customer relations, marketing, and financial oversight. Implemented efficient scheduling systems, SEO-optimized website content, and service automation tools to enhance customer satisfaction and retention. Maintain strong community engagement through giveaways, partnerships with local animal rescues, and eco-friendly initiatives promoting responsible pet ownership.
• Key Achievements:
• Grew client base across two states through strategic marketing and exceptional service delivery.
• Implemented digital systems (Thryv CRM, automated invoicing, and scheduling) to streamline operations.
• Established and maintained a strong online presence through SEO and Google Business optimization.
• Fostered partnerships with local shelters and community organizations to support animal welfare.
Jun 2020 — Jan 2025
Regional Market Director, Alliance Mobile Akron, OH
• Directed multi-state operations for one of AT&T’s largest authorized retailers, overseeing 5 district territories and a workforce of more than 150 employees. Responsible for driving sales performance, operational excellence, and customer experience across all retail locations. Collaborated closely with executive leadership and AT&T corporate partners to implement strategic initiatives that increased revenue, improved compliance, and elevated team performance.
• Key Achievements:
• Consistently exceeded market sales and customer satisfaction goals across all districts.
• Recruited, trained, and developed high-performing leaders, resulting in improved retention and promotion rates.
• Led regional initiatives focused on operational efficiency, KPI management, and brand consistency.
• Streamlined reporting and accountability processes across multiple states to improve performance visibility and forecasting accuracy.
• Played a key role in scaling market operations during a period of rapid corporate growth. Apr 2015 — Jun 2020
District Sales Manager, Alliance Mobile Louisville, KY
• Managed district operations for seven AT&T retail locations throughout Kentucky, overseeing more than 50 employees across sales, operations, and customer support functions. Directed day-to-day performance, staffing, and training while ensuring adherence to company standards and AT&T corporate policies. Focused on driving sales growth, operational consistency, and a culture of accountability and excellence.
• Key Achievements:
• Achieved year-over-year district growth through strategic sales leadership and employee development.
• Improved operational efficiency and compliance through performance tracking, coaching, and process refinement.
• Developed and promoted multiple team members into management roles, strengthening internal leadership pipelines.
3142 Oakland Ave, 41129
Catlettsburg, United States
**********.*****@*****.***
SKILLS
• Strategic planning:
• Financial management:
• Leadership:
• Negotiation:
• Innovation:
• Networking:
• Decision making:
• Resource allocation:
• Business development:
• Marketing strategy:
• Recognized for consistently ranking among top-performing districts in customer satisfaction and sales conversions.
• Collaborated with cross-functional leaders to pilot new programs and marketing initiatives that increased regional visibility.
Oct 2010 — Apr 2015
Retail Store Manager, Alliance Mobile Louisville & Paducah KY
• Managed daily operations for a high-volume AT&T retail store, leading a team of over 10 employees in sales, customer service, and technical support. Oversaw all aspects of store performance, including staff development, inventory control, merchandising, and achieving sales and profitability targets. Focused on delivering an exceptional customer experience while fostering a positive, goal-driven work environment.
• Key Achievements:
• Consistently exceeded monthly sales goals and ranked among top-performing stores in the district.
• Recruited, trained, and developed team members, several of whom advanced to management roles.
• Implemented performance-based incentives that boosted morale and increased sales productivity.
• Maintained high customer satisfaction scores through strong service culture and product knowledge.
• Played a key role in regional growth initiatives, leading to promotion into district management.
EDUCATION
- Present
Bachelor of Arts in Communications, University Of Louisville Louisville, KY
Contact this candidate