Partner Success Engineer - Customer Growth & Adoption Expert

Michael Bensoussan

************@*****.*** Tel: 954-***-****

h ps://www.linkedin.com/michael-bensoussan-b75b7357 Wix Miami, FL - 2025 - Present

Partner Success Engineer

• Managed a por olio of 40+ agency partners, driving reten on, adop on, and long-term partner success across website, e-commerce, and integra on projects.

• Increased partner por olio reten on to 75%+ by delivering structured success plans, conduc ng proac ve QBRs, and resolving risks.

• Iden fi ed 15–25% product adop on growth across key partners by evalua ng usage data, spo ng upsell opportuni es, and aligning partners to the right Wix solu ons.

• Facilitated 50+ technical training sessions in 1:1 while covering pla orm best prac ces, new fea- tures, and workfl ow op miza on to improve partner competency.

• Served as the internal advocate for partners by capturing product gaps, recurring technical challeng- es, and UI/UX fric on points.

• Collaborated cross-func onally with Product, Support, and Engineering to ensure partner needs were represented and pla orm improvements aligned with real partner use cases.

• Reduced partner onboarding me by 30% through clearer implementa on processes.

• Used data-driven insights, including usage analy cs, support pa erns, and engagement trends, to forecast partner risk, priori ze accounts, and deploy targeted interven ons. Kaseya US Miami, FL - 2022 - 2024

Customer Success Engineer / Technical Account Manager

• Discussed with customers compliance tools in PCI and NIST environments on establishing and main- taining security & controls, policies, and procedures in accordance with applicable regula ons.

• Walkthrough of the tool to mi gate fi ndings.

• Iden fi ed usage opportuni es and addressed obstacles.

• Resolved customer challenges to maximize solu on value.

• Collaborated with teams to ensure mely issue resolu on.

• Developed plans to help customers eff ec vely use features.

• Sold professional services, trained customers, and ensured high engagement.

• Closed deals for addi onal so" ware opportuni es.

• Communicated new features, shared best prac ces, and facilitated knowledge transfer.

• Assessed business needs and implemented IT solu ons for MSPs and enterprises.

• Designed and presented func onal and technical pre-sale solu ons.

• Delivered customized client demos and solu on demonstra ons.

• Led solu on enhancements and presented product roadmaps to stakeholders. Modani Holdings LLC Miami, FL - 2019 - 2022

Informa! on Technology Infrastructure Manager

• Improved security by deploying Bitdefender and Malwarebytes in 6 months.

• Led eff orts to advance cybersecurity maturity.

• Conducted bi-annual IT compliance assessments for PCI DSS and data privacy.

• Promoted compliance controls through execu ve leadership.

• Managed Apple computers and iOS devices across the infrastructure.

• Designed and installed network infrastructure with Meraki and Ubiqui, enhancing security.

• Rolled out VOIP systems in 1 month, reducing costs and improving communica on.

• Nego ated procurement with top IT vendors.

• Deployed Microso" SharePoint and Teams to boost collabora on.

• Managed the IT department, leading two teams comprising 5 developers and 4 helpdesk staff . Experience

Florida Career College

Associate of Arts - Computer Network Engineer

Educa! on

Opera! ng Systems Azure • AWS • Microso! Server • Windows • Mac OS

• Ubuntu

Firewalls Ubiqui" • Sonicwall • Meraki

So" ware Applica! ons Microso! 365 • Exchange Server • SharePoint

• Adobe Crea" ve Suite • Report Builder • G Suite

• Freshworks • Asana • Slack • 8x8 • Shopify

• Google Analy" cs

ERPs Made2Manage • SAP business one • Dynamics

Programming Language SQL • .NET • Powershell • Python RMM / Ticket System Freshworks • Servicenow • Kaseya • Atera • Da# o

• Autotask • Itarian • Zendesk • N-Able • Gladly

• Teamviewer • Zoho • Connectwise • NinjaOne

IT Documenta! on IT Glue • ConnectBooster • Da# o • AudIT Backup & Disaster Recovery Spanning • Da# o SaaS Protec" on and Backupify • Veeam Security ID Agent • RapidFireTools • Kaseya • Da# o • Vonahi Cloud-based Website builder Wix • Nopcommerce • Wordpress Pla# orms

Skills

• Customer reten" on

• Customer adop" on

• Implementa" on Expert

• Staff Training

• Ability to work independently

• Client Rela" onship Building

• Project management

• Documenta" on & Repor" ng

• Networking and cloud networking

• Sales & Marke" ng Exper" se

• Results Oriented

• Fiscal Management

• Mul" cultural Sensi" vity and Awareness

• Upgrades & Assembly

• Flexible

• Leadership & Mentoring

• Windows Management

• Router Programming

• Troubleshoo" ng & Diagnos" cs

• Fluent in English and na" ve in French

• SIEM

• DLP

• Da# o Networking Cer" fi ed

• Da# o SaaS Protec" on Cer" fi ed

• Graphus Cer" fi ed

• BullPhishID Cer" fi ed

• IT Glue Cer" fi ed

• Dark Web ID Cer" fi ed

• Autotask Cer" fi ed

• Da# o RMM Cer" fi ed

• VSA KCA Cer" fi ed

References available upon request

Malema Engineering Corpora! on Boca Raton, FL - 2005 - 2019 Informa! on Technology System Network Administrator

• Deployed RMM solu" ons in 2 months, boos" ng up" me and opera" onal effi ciency.

• Established a procurement process, improving cost-effi ciency and technology acquisi" on.

• Managed database access, ensuring data security and ISO compliance.

• Upgraded infrastructure at mul" ple loca" ons, enhancing security and performance.

• Transi" oned to a scalable infrastructure with Azure and local servers.

• Oversaw Windows and Azure backups, ensuring data integra" on and disaster recovery.

• Deployed SharePoint and Teams in 3 months, enhancing cross-department collabora" on.

• Developed training materials to improve user profi ciency.

• Implemented VOIP systems across loca" ons, enhancing communica" on effi ciency.

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