Customer Support Professional with 35+ Years Experience

VASYL MUSIIENKO

Email address: ************@*****.***

Previous Address: Los Angeles CA

Mobile telephone: +1-404-***-****

Present location: Ukraine Kyiv

Objective

Customer Support Assistant

I have gained over 35 years of work experience as well as provided thorough, skillful support to senior executives. I appreciate team work, strict discipline, reliable, integrity, concern of company reputation. The intended target of mine is to use experience, skills, knowledge, and physical abilities to ensure high profit, loss prevention, and to meet high standards of customer service.

Experience:

Seasonal Sortation Associate

Amazon Services LLC

Chatsworth CA, US

October 2024 - till now

Responsibilities:

- Sorted packages, lifting-stowing, picking, carrying packages of weight from up to 50 lbs and 59 x 33 x 33 in.

Security Guard

Cafe Town

KyivUkraine

August 2020 - January 2021

Responsibilities:

- Opening and closing of the restaurant, security of the premises and the restaurant equipment.

- Access control for the restaurant kitchen staff, as well as for food suppliers.

- Constant video surveillance of the kitchen staff and restaurant guests using special equipment and software Smart PSS DAHUA.

- Control of communication means, video surveillance and security alarm system.

- Readiness to make calls to the police, ambulance, fire station and other rescue services depending of the situation.

Security Guard

“Laskava”Pharmacy

KyivUkraine

October 2019 – March 2020

Responsibilities:

- Opening and closing of the pharmacy, security of the premises and the pharmacy equipment.

- Access control for the pharmacy staff, as well as for suppliers of medicines.

- Protection ofthe public order and material values in the area of the pharmacy.

- Control of communication means, video surveillance and security alarm system.

- Readiness to make calls to the police, ambulance, fire station and other rescue services depending of the situation.

Supply Chain Manager

ACKO-UKREM Co.Ltd.

KyivUkraine

May 2006 – August 2018

Responsibilities:

- SelectiontheManufacturers of electrical goods.

- Establish good relations withmanufacturers.

- Prepare an Agreement with manufacturers and negotiate the orders, arrange and send the orders to the factory.

- Negotiate and sign the Contracts to supply the electrical goods.

- Agree the product’s price and terms of payment, production period, and deliveryterms according to the INCOTERMS-2010.

- Monitor each order from the start date to the finish date.

- Arrange the reclamation of the defective goods.

Manager of Juvenile Service

MIA of Ukraine

KyivUkraine

December 1986 – March 2005

Responsibilities:

- Managed a unit of officers, who committed to reveal, registering, and preventing teenage crimes.

- Monitoring the behavior of minors released by the court on parole, as well as those who have returned from places of imprisonment after serving their sentences.

- Rehabilitate the juvenile law breakers after punishment.

Armed Security Guard

MIA of Ukraine

KyivUkraine

December 1986 - November 1989

Responsibilities:

- Protect the public order and material values in the area of the “UKRAINE” supermarket.

- Foot patrol of the supermarket's surrounding area.

-Used communication means such as FM radio stations,video surveillance and security alarm system for the purpose of to prevent strikingthe supermarket shop windows, and theft the products.

- Called the local police station, emergency ambulance,fire station, and other rescue services depending of situation.

Vehicle Driver

Compulsory military service

KyivUkraine

May 1979 - June 1981

Responsibilities:

- Gone through vigorous combat training.Learned material and technical part of small arms and heavy military vehicle.

- Kept military vehicle and the small arms in high combat readiness.

Education:

Secondary School

Certificate of General Education

KyivUkraine

June1977

Kyiv’s National Linguistic University /Former: Kyiv’s State Pedagogical Institute of Foreign Languages

Diploma

Specialty -English Language Teacher

KyivUkraine

June 24,1986

Languages:

English - Advanced

Ukrainian - Native

Russian - Advanced

Skills

Interpersonal and communication skills, observation and awareness, critical thinking, conflict resolution, physical fitness, technology proficiency, legal knowledge, emergency response, customer service, professionalism and ethics, good knowledge in vehicle maintenance, awareness in electrical field, ability to diagnose and trouble shoot mechanical & electrical faults, electrical appliances repair, maintaining facilities, positive and motivated. English language verbal and written. PC skills: MS Office, Word, Excel, E-mail, Internet, Skype. Messengers: WhatsApp,Telegram. Security technology: Smart PSS DAHUA,CCTV camera.

Achievements when I worked

ACKO-UKREM:

Expanded foreign trade relations high level.

Raised volume of import by 2 time.

Enhanced wholesale inventory 60%.

Certifications & Courses

Certified ITTT International TEFL/TESOL, certificate No. ITTT00197406,120 hours, Grade B, February 2016.

UDEMY A Complete Beginners Guide of Arabic for Expats, certificate No. UC- 9EBDQUUK, December 2016.

Certified Adult/Child/Infant CPR & First Aid & AED No.503471-1725199863 issue date 09/01/2024.

Details:

Nationality -Ukraine

Present location - Ukraine

Driving license C - Clean record

Record of convictions - Clean record

Marital status - Married

SSN - Yes

Work permit - Yes

ID- Yes

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