Office Administrator & HR Support Professional

Keith Harris

Houston, TX ***** 832-***-**** *********@*********.***

Summary

Experienced office professional with 5+ years in business management and human resources. Proficient in IT, numeracy, and employment law with a focus on administrative support and resource coordination.

Experience

Loan Production Manager Ixman Mortgage, Kingwood, TX June 2006 – February 2020

Managed a team of 20+ employees, overseeing productivity and operational efficiency.

Handled up to 50 escalated loan transactions daily, providing guidance and decision-making.

Implemented technology enhancements, improving process efficiency by 30%.

Conducted 5-10 employee performance reviews and managed promotions and disciplinary actions monthly.

Business Skills Office Assistant Goodwill Industries of Houston, Houston, TX November 2002 – March 2005

Performed office duties including data entry, filing, and customer service for an average of 100+ transactions daily.

Managed bookkeeping and completed up to 50 banking transactions per day.

Handled approximately 75 high-volume communications daily, including answering phones and in-person inquiries.

Produced and processed professional correspondence and reports, handling 30-40 pieces of business correspondence per day.

Security Officer San Jac Security, Houston, TX June 2024 – July 2024

(Include details about responsibilities and achievements if applicable)

Rental Agent Charter Auto Rental Leasing, Spring, TX April 2000 – November 2002

Conducted 10-15 property tours daily and processed 5-10 leases per week.

Managed up to 20 credit checks and background tasks weekly.

Handled application fees and security deposits for approximately 10 new tenants per week.

Coordinated maintenance requests and communicated changes to 50+ residents as needed.

Skills

Typing Speed: 55 WPM

Proficient in MS Office (Excel, PowerPoint), Google Workspace, and accounting software (QuickBooks, Peachtree)

Experienced with email software, internet browsers, and presentation software

Skilled in data entry, clerical support, and front office management

Bilingual in English and Spanish; strong problem-solving and communication skills

Knowledgeable in CRM systems, multi-line phone systems, and social media promotions

Education

High School Diploma

Texas Southern University, Houston, TX

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