Emerging Business Student with Leadership Experience

KEILAH WILBERT

******.*******@*******.*** • 918-***-**** • www.linkedin.com/in/keilah-wilbert-b0aa56336 WORK EXPERIENCE

Senior Service Leader Aug 2023 - Present

City Year Tulsa Student Success Coach

● Led, mentored, and supervised 12 AmeriCorps Members across two service years (5 members in Year 1 and 7 members in Year 2), ensuring effective delivery of academic, attendance, and SEL interventions in partner schools.

● Provided individualized coaching, observations, and performance feedback to AmeriCorps Members to support professional growth, instructional effectiveness, and team accountability.

● Guided and supported 86 students over three years through targeted academic, behavioral, and attendance interventions to improve engagement and consistency.

● Collaborated with school staff and City Year leadership to plan services, monitor student progress, and adjust strategies to meet school and program goals.

Team member Jun 2022 - Aug 2023

Cinemark Movie Theater 1 Little Rock, AR

● Delivered high-quality customer service by assisting guests with ticketing, concessions, and general inquiries in a fast-paced environment.

● Demonstrated flexibility by working across multiple roles, including usher, concessions, and lobby/podium support during peak hours. Maintained a clean, organized, and welcoming environment while adhering to company policies and customer service standards.

● Collaborated with team members to ensure efficient operations and positive guest experiences during high-traffic periods.

EDUCATION

Bachelor of Science in Business Administration Anticipated: Aug 2027 Oklahoma State University- Tulsa Tulsa, Oklahoma Major: General Business

Minor: Business Administration

GPA:3.4

Associate of Arts Graduated: May 2025

University of Arkansas Pulaski Technical College North Little Rock, Arkansas Major: Arts

GPA: 3.079

Certificate of General Studies-University of Arkansas - Pulaski Technical College, Aug 2023 - May 2025 This certificate is designed to provide students with a well-rounded foundation in various academic disciplines. CAMPUS AND VOLUNTEER ACTIVITIES

Americorps Member Aug 2023 - Present

City Year

Over 4,440 service hours supporting academic, behavioral, and attendance initiatives in partner schools, including community-based volunteer service, education support, and service projects such as murals and fixing up partner schools. HONORS AND AWARDS

Honors Society- Oklahoma State University Jan 2026-present Skills

● Leadership & Coaching – Mentoring, supervising, and developing teams through feedback and performance support

● Program & Project Coordination – Planning, executing, and monitoring academic, attendance, and SEL initiatives

● Communication & Stakeholder Engagement – Professional written/verbal communication; collaboration with students, staff, and community partners.

● Organization & Time Management – Managing multiple priorities, roll-outs, and systems.

● Adaptability & Problem-Solving – Adjusting plans, resolving challenges, and navigating team dynamics Keilah Wilbert - Page 2 of 2

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