Remote Customer Service Specialist with Healthcare Experience

Jasmine Artice

St. Louis, MO 557-***-**** *****************@*****.***

Professional Summary

Remote customer service professional with over five years of experience supporting high-volume call center and healthcare environments. Proven ability to work 100% remotely while maintaining productivity, quality standards, and excellent customer satisfaction. Skilled in multi-system navigation, documentation accuracy, compliance, and HIPAA-regulated service. Professional Experience

Mohela — Chesterfield, MO (100% Remote)

Customer Service Representative October 2023 – September 2025

- Managed high-volume inbound calls and digital inquiries in a fully remote environment

- Resolved complex customer account issues while meeting quality and compliance standards

- Documented interactions accurately across multiple systems

- Maintained strong performance metrics, attendance, and productivity while working independently

- Collaborated virtually with team members and leadership to support customer satisfaction goals Centene Corporation — Home State Health (100% Remote) Customer Service Representative March 2019 – August 2023

- Provided remote customer support for Home State Health members in a healthcare call center environment

- Handled high call volumes while maintaining HIPAA compliance and company policies

- Assisted members with benefits, eligibility, claims inquiries, and account updates

- Delivered empathetic, accurate service while meeting quality assurance and productivity standards Education

High School Diploma — North Technical High School, Florissant, MO (2011) Cover Letter

Dear Hiring Manager,

I am writing to express my interest in remote customer service opportunities where I can contribute strong communication, problem-solving, and organizational skills. With over five years of experience working fully remote in customer-focused and healthcare call center environments, I bring a proven ability to deliver high-quality service while maintaining productivity. Most recently, I worked at Mohela in Chesterfield, MO from October 2023 through September 2025 in a 100% remote role, supporting customers through high-volume inquiries and resolving complex account issues. Prior to that, I worked remotely at Centene Corporation supporting Home State Health from March 2019 through August 2023, where I provided HIPAA-compliant member support related to benefits, eligibility, and claims.

Across both roles, I strengthened my skills in customer advocacy, documentation accuracy, multi-system navigation, and remote collaboration. I am comfortable working independently, handling sensitive information, and contributing to team goals in fully virtual environments. I would welcome the opportunity to bring my experience and dedication to your organization. Thank you for your time and consideration. I look forward to the opportunity to discuss how my background can support your team’s success.

Sincerely,

Jasmine Artice

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