Customer Service Account Management
Resume:
Ryan Cunningham
PROFILE
**+ years in the customer service field. I consider myself to be a customer advocate with my eye always on the business bottom line. I have worked the past 5 years in a work from home environment so I know exactly what that takes to be successful. I am a active listener with a empathetic and knowledgeable tone. EXPERIENCE
B2B ACCOUNT MANAGEMENT WILLIAM SONOMA OCTOBER 2024- MARCH 2025 PHOENIX AZ WFH
Started in carpentry and customer service I moved rapidly to B2B account management where I took incoming calls from members ranging from purchases, returns, refunds, package logistics and signed the members up for the B2B rewards. At Williams Sonoma I maintained a 5+ Stella score for the whole duration of employment with a 99.9% productivity score.
TECHNICAL SUPPORT/CUSTOMER SERVICE COX COMMUNICATIONSPHOENIX AZ WFH JUNE 2024-SEPTEMBER 2024
Worked with customers concerning any hardware or software issues pertaining to any of the products that were offered.
FRAUD ANALYST FOR DISCOVER BANK PHOENIX AZ WFH JANUARY 2022- SEPTEMBER 2024
Started in collections on the credit card side moved quickly to the bank side from there moved quickly to the bank fraud unit and then to processing claims for the fraud unit where I would take incoming calls from members and process their claims of fraud for their accounts . Trained in all policies and procedures pertaining to and dealing with all federal bank laws.
FED EX ACCOUNT MANAGEMENT AND SALES TEAM TTEC PHOENIX AZ WFH JANUARY2020-JANUARY 2022
Made out going calls to business utilizing the FEDEX business template making sure they had all things needed to run the business including creating routes and pickup times and making sure everything ran as needed. Then I would write a report and turn that in to the system for changes to be made
EDUCATION
Doherty High school /GED 1998
Colorado Springs Colorado / Denver
SKILLS
Active listening, empathetic tone time management, quick learner, proficient on ms windows and office teams trained and outlook.
PHONE
62 E INGRAM ST UNIT B MESA AZ 85201
ADDRESS
**************@*******.***
Contact this candidate