Customer Service Life Sciences

CURRICULUM VITAE

JUSTIN VAN DER HAAR

Contact: 083*******/082*******

PERSONAL DETAILS

TITLE: MR

SURNAME: VAN DER HAAR

FIRST NAMES: JUSTIN PETER

ALTERNATIVE CONTACT: 082*******

DATE OF BIRTH: 27 JUNE 1997

ID NUMBER: 970**********

NATIONALITY: SOUTH AFRICAN

GENDER: MALE

RESIDENTIAL ADDRESS: 3 STEENBOK FLATS HEXREVIERBERG STREET BOSMONT, JOHANNESBURG,2093

MARITAL STATUS: SINGLE

HOME LANGUAGE: ENGLISH

OTHER LANGUAGES: AFRIKAANS

CRIMANAL RECORD: NONE

HEALTH: GOOD

EDUCATION

SCHOOLING: CHRIS J BOTHA SECONDARY SCHOOL

HIGHEST STANDARD COMPLETED: MATRIC

YEAR COMPLETED: 2015

SUBJECTS

• ENGLISH

• AFRIKAANS

• MATHEMATICS LITERACY

• ECONOMICS AND MANAGEMENT SCIENCE

• BUSINESS STUDIES

• LIFE SCIENCES

• LIFE ORIENTATION

COMPUTER SKILLS

• WINDOWS

• MICROSOFT WORD

• EXCEL

• OUTLOOK

• INTERNET EXPLORER

• POWERPOINT

MOTIVATION

I am a self- motivated person who likes to work hard and achieve good results. I enjoy working as part of a team and I am always keen to learn new skills and experiences.

I am a fast learner and a confident person with good communication skills. I am keen to work hard and have a good career. I am flexible about my hours and days work and I am looking forward to being able to work with an employer and be of benefit to the company.

EMPLOYMENT HISTORY

EMPLOYER: CLICKS DIRECT MEDICINES

PERIOD: NOVEMBER 2017 – February 2021

POSITION: Customer Service Consultant

DUTIES

• To adhere to a minimum target of +90 inbound and outbound calls per day

• To answer calls within 20 seconds in order to maintain set service level

• To achieve 80% quality assessment with every call to ensure best quality service at all times

• To ensure medication orders placed by patient is executed within terms of trade

• To refer patient queries to pharmacist with regards to generic substitution and ensure feedback is given to patient

• To actively promote Club-Card and meet the set targets by capturing every customers Club card details

• Deliver results and meet customer expectations.

• Work with ill people.

• Follow instructions and procedures.

REFERENCE: Manogree Govender (Supervisor) – 079*******

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