Customer Service Delivery

DAYTON, US • *************@******.*** • 937-***-****

MAURICE CARTER

PROFESSIONAL SUMMARY

Dedicated and motivated individual with over 10 years of experience in enhancing client satisfaction and operational efficiency, adept at resolving complex issues to boost loyalty. Demonstrates extensive expertise in customer service, quality inspection, problem-solving, and process improvement, with a proven track record of managing insurance documents and developing systems that streamline processes. Committed to fostering teamwork and communication, leveraging advanced skills to drive results and ensure the highest standards of service delivery. EMPLOYMENT HISTORY

SENIOR PROCESSOR Jul 2015 - Aug 2025

Assurant Springfield, OH

QUALITY INSPECTOR Sep 2013 - Jul 2015

Supplier Inspection Services Dayton, OH

CALL CENTER REPRESENTATIVE Sep 2011 - Sep 2013

Teleperformance Fairborn, OH

Resolve complex issues swiftly, enhancing client satisfaction and loyalty. Manage insurance documents with precision, ensuring timely resolutions. Analyze client reports for trends, improving service delivery. Implement systems for efficient data tracking, streamlining processes. Maintain confidentiality of sensitive information, ensuring data integrity. Developed a new tracking system for client communications, enhancing data retrieval efficiency and enabling quicker issue resolution.

Monitored and analyzed client reports to uncover trends, leading to actionable improvements in service delivery and client engagement.

Fostered teamwork among departments to ensure precise management of insurance documents, improving compliance and service accuracy.

Provided mentorship to junior staff on best practices for client service, cultivating a supportive environment that enhanced overall team performance.

Streamlined the management of insurance documents, achieving timely resolutions and enhancing overall client satisfaction. Analyzed client reports to identify trends, driving actionable improvements in service delivery and increasing client engagement.

• Inspected Diesel engine parts.Conducted thorough inspections of diesel engine parts to ensure compliance with quality standards, significantly reducing defect rates.

Implemented a systematic inspection process that enhanced accuracy, leading to noticeable results in product reliability and customer trust.

Analyzed inspection data to identify trends, enabling proactive adjustments in quality control measures and improving overall efficiency.

Collaborated with engineering teams to address quality issues, fostering a culture of continuous improvement and driving substantial growth in product performance.

Dedicated to maintaining high standards and ensuring customer satisfaction through meticulous attention to detail in every inspection process.

Executed comprehensive inspections on diesel engine parts, ensuring adherence to quality standards and significantly enhancing product reliability.

Received inbound calls for AT&T customers regarding wireless service and accessories. Handled high-volume inbound calls, resolving customer inquiries efficiently, which led to improved customer satisfaction ratings. Worked with team members to streamline call handling processes, resulting in a noticeable reduction in average call wait times.

Analyzed customer feedback trends to identify service improvements, driving enhancements that increased customer retention.

Demonstrated strong interpersonal skills by actively listening to customer needs, fostering a positive service experience. Developed and implemented a tracking system for customer issues, ensuring timely follow-ups and substantial improvements in resolution rates.

Managed high-volume customer interactions, leading to improved resolution times and elevated customer satisfaction scores. CUSTOMER SERVICE DESK Apr 2010 - Sep 2011

Meijer Englewood, OH

EDUCATION

HIGH SCHOOL DIPLOMA May 2006 - May 2010

Northmont High School Englewood, OH

SKILLS

Microsoft Office, Quality Inspection, Customer Service, Problem Solver, Communication, Organized, Fast Learner, Adaptable, Team Collaboration, Process Improvement, Mentorship, Confidentiality, Trend Identification, Client Engagement, Conflict Resolution, Time Management, Customer Retention, Attention to Detail, Strategic Planning, Data Management, Analytical Thinking, Leadership, Customer Advocacy, Critical Thinking, Customer Insights, Risk Assessment, Training Development, Operational Efficiency, Service Excellence, Relationship Building, Problem Identification, Quality Assurance, Process Optimization, Technical Troubleshooting, Data Entry. LANGUAGES

English (Native).

Delivered exceptional customer service, fostering a welcoming environment that enhanced shopper satisfaction and loyalty. Streamlined merchandise unloading processes, improving stock availability and ensuring timely product placement on the sales floor.

Coordinated with team members to maintain store conditions, achieving a clean and organized shopping experience for customers.

Monitored customer feedback to identify service improvement areas, leading to noticeable gains in customer retention. Fostered a team-oriented culture, encouraging collaboration that enhanced overall service delivery and employee morale. Analyzed sales patterns to optimize stock levels, ensuring high product availability and reducing instances of out-of-stock items.

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