Operational Excellence + Client Experience Leader

SHELBY ADKISON

Peachtree Corners, GA 404-***-**** ***************@*******.***

Experienced professional with over 25 years driving operational excellence, team leadership, and asset repositioning across diverse real estate portfolios. I’ve held pivotal roles in property and regional management, operations, and account management including serving as a Technical Account Manager at Yardi Systems, where I oversaw utility billing for 125 properties. My career blends deep operational insight with technical fluency, enabling scalable solutions and measurable impact. Known for strategic problem-solving, empathetic leadership, and precision in financial reconciliation and auditing, I bring a uniquely adaptable, results-driven approach. I’m now exploring new opportunities in operations, sales, and aesthetics seeking roles where I can continue to optimize performance, elevate teams, and deliver meaningful outcomes. CAREER OVERVIEW Yardi Systems Roswell, GA

Technical Account Manager 2021 – 2025

• Manage Multifamily SAAS Client Accounts

• Assist with updating financial data in databases to ensure information is accurate

• Create and provide technical presentations to clients and their teams

• Collaborate with cross-functional teams to deliver customized solutions and meet client goals

• Client negotiations, resulting in successful contract renewals and upselling opportunities

• Manage key client accounts, maintain strong relationships and increasing revenue by 20%

• Delivers exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly

• Develops a comprehensive understanding of product support, enabling me to efficiently test new software functionality, data fixes, and set-ups

• Works with a comprehensive billing program that connects to utility submeters to obtain consumption data, allocates costs accurately and produces professional invoice statements

• Evaluates data with cost and consumption reporting and full drilldown to the utility meter level

• Metrics proven track record of efficiency and exceeding monthly goals

• Serves as a subject matter expert offering valuable insights and expertise

• Conducts training sessions for clients on new software upgrades and functionality, ensures they are equipped to leverage the latest features. Collaborates closely with Client Services team members across the United States and India contributing to the team's collective success Greystar Atlanta, GA

Senior Property Manager 2021 – 2021

• Ayla on Krog -

• Accountable for all financials (revenue and expense)

• Vendor contract negotiation and analysis

• Inspect property, units, and audit accounts to ensure product and collections are on point

• Provide feedback and recommendations on growth and development with employees

• Rewards team members on positive results and accuracy

• Responsible for revenue and expense performance, customer satisfaction, and personnel management Beztak Real Estate Development Atlanta, GA

Regional Property Manager 2020 – 2021

• Supervised and supported 12 (LIHTC) properties in Georgia and South Carolina

• Financial reporting, lease enforcement, compliance with HUD regulations, tenant relations, and property performance to demonstrate expertise in managing affordable housing portfolios

• Ensure consistent compliance and operational excellence across 3,000+ units

• Directed lease-up and stabilization of new tax credit assets, achieving full occupancy within target timelines while maintaining audit-ready files

• Implemented regional compliance protocols, reducing audit findings by 75% and standardizing file prep across properties

• Trained and mentored site teams on LIHTC eligibility, income calculations, and recertification processes

• Developed internal audit tools to proactively identify file discrepancies and streamline corrections. Trinity Property Consultants Atlanta, GA

East Coast Operations Specialist 2017 – 2020

• Supports the Vice President, Asset Manager, and Regionals

• Oversee operations of 20 properties in Georgia, Alabama, Tennessee, Pennsylvania, Massachusetts, Virginia, and New Jersey

• Successfully repositioned three underperforming multifamily assets in Alabama—The Kenzie, The Benton, and The Inverness—by driving economic occupancy growth and operational improvements, ultimately leading to high-profit sales for ownership

• Audited the entire east coast portfolio discovering revenue loss and spearheaded solutions which drove underperforming properties in the right direction of revenue growth

• Specialize in large, upscale residential development management, new construction, auditing, and receivership operations. Promoted rapidly: consistently recognized for outstanding service and job performance

• Audit applicant processing to ensure all prospects are qualified with all proper documentation attached in Entrata

• Knowledgeable and experienced in all aspects of Management including Creating Budgets, capital improvements, tenant screening, marketing, vendor subcontracts, troubleshooting, reporting, security, maintenance, forecasting, Accounts payable and receivable P&L, accruals, collections, variance reporting, auditing lease contracts, banking and daily operations.

• Responsible for all takeovers and due diligence in the East Coast portfolio

• Train new teams in Yardi Voyager, Entrata, and Yieldstar processes and how to troubleshoot

• Ensure all temporary monument, directional signage, start-up advertisement kits prior to takeovers CWS Apartment Homes Atlanta, GA

Senior Community Director 2016 – 2017

• Manage a luxury midrise in Midtown consisting of 372 apartment homes

• Boosted staff morale and improved teamwork by organizing staff, leading by example and being available after hours for problem resolution and client contact

• Mentored new property managers

• Enhanced team productivity by organizing weekly meetings where accomplishments, problems, and improvements were discussed

• Accountable for all financials (revenue and expense)

• Vendor contract negotiation and analysis

• Inspect property, units, and audit accounts to ensure product and collections are on point

• Provide feedback and recommendations on growth and development with employees

• Rewards team members on positive results and accuracy

• Responsible for revenue and expense performance, customer satisfaction, and personnel management

• Implement strategies that will consistently engage and grow the community

• Ensure coordinated messaging and content across all languages and platforms, communication of new product features across all channels, and implementation of promotions, including brand activation

• Creates annual budgets

Fogelman Management Group Atlanta, GA

Senior Business Manager 2014 – 2016

• Managed a luxury apartment community through renovations in Duluth consisting of 344 apartment homes and a 188-unit condo community HOA

• In charge of renovations at Hamptons at East Cobb in Marietta also

• Successfully beat budgeted physical and occupancy goals for both communities

• Increased other income by strategically increasing rentable items

• Responsible for weekly, monthly, quarterly and annual reporting of all financial and property statistical information to FMG owners including annual budget preparation

• Continuous analysis of market and financial information to achieve budgeted goals

• Weekly review of construction projects including income and expense analysis (ROI)

• Perform weekly site visits to review operations, inspect physical asset, analyze financial and market trends in order to meet and exceed budgeted goals

• Responsible for recruitment, training, support and growth of portfolio personnel

• Assist in acquisition and disposition of sites including due diligence, take over, and broker tours

• Preparation of proforma and market analysis

• Facilitate monthly and annual meetings with owners to present budget, financial and market information

• Prepare and present training seminars including sales, customer service, team building, leadership, and financial

Education

National Apartment Association (NAA) – Certified Apartment Manager (CAM Certification) 2011 Georgia Real Estate License acquired in 2000 – (Placed license under inactive status in 2017) Mount Vernon Christian Academy –College Preparatory Diploma in 1990 4.0 GPA Skills: SAAS · TAM · CRM Databases · Project Management · Analytical Skills · SQL · Territory Account Management · Yardi Property Management · Billing Process · Apartments · SAP Products · Salesforce Case Management · Salesforce CRM Analytics · Software Industry · Client Services · Contract Negotiation · Contract Management · Customer Relationship Management (CRM) · SaaS Sales · Software as a Service

(SaaS), Yardi Voyager, Entrata, RealPage OneSite, Esite, Avidxchange, and all Microsoft Office Products. Community Involvement

Veterans Affairs, American Cancer Society: Breast Cancer Charity Walk Events Professional References:

Annette Biggs – Yardi Systems - Senior Technical Acct Manager - *******.*****@*****.*** 651-***-**** Lutishia Pough – Yardi Systems – Senior Technical Account Manager – ********.*****@*****.*** 770-***-**** Patrick Seville – Trinity Property Consultants – VP and previous supervisor - ********@*******-**.*** 202-***-**** Elizabeth Padrick -Asset Living – VP and previous supervisor - ********@****************.*** 404-***-**** ext. 258

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