Property Management Customer Service

Alexandria, Va. ***** 202-***-**** ********@*****.***

NATALIE BROWN

I have been in Property Management for over 30 years. I am looking for a safer environment and great benefits. I want to work for a company that truly cares about their employees. Also, great pay.

PROFESSIONAL

SUMMARY

SKILLS Establish and Maintain

excellent tenant/landlord

relations

●

Proficient in Onesite and

other related computer

programs

●

Develop all aspects of

residential budget process

●

Negotiate, administer, and

maintain all contracted

services

●

Extensive work experience

in Leasing, Marketing and

Assistant Managing

●

Training new employees in

leasing, office procedures

and policies.

●

ASSISTANT PROPERTY MANAGER 04/2023 to Current

BDMG/Harbor's Edge Apartments, Oxon Hill Md

WORK HISTORY

● Followed up on delinquent tenants and coordinated collection procedures. Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

●

● Resolved conflicts between tenants regarding noise, encroachments, and parking.

● Kept accurate records of all resident and tenant correspondence. Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.

●

Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

●

● Processed security deposit refunds.

Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

●

Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

●

Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.

●

Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

●

● Communicated effectively with owners, residents, and on-site associates. OFFICE ADMINISTRATOR 11/2016 to 03/2023

Polinger Company/4000 Mass Ave Apts, 4000 Massachusetts Ave ASSISTANT PROPERTY MANAGER/FINANCIAL COORDINATOR 10/2000 to 12/2015 Zuckerman Gravely Management Inc, Alexandria Va

● Interacted with customers by phone, email, or in-person to provide information. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

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Tracked office supplies and restocked low items to keep team members on-task and productive.

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Contributed to a positive work environment by fostering strong working relationships among colleagues.

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Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

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Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

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● Reconciled account files and produced monthly reports. Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.

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Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.

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Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

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Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

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Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.

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● Insure proper tenant relations and retention

● Insure timely collection of all rents

● Preparing court documents for suit list and eviction process

● Maintaining a 2% or better delinquency

● Insure compliance with Fairfax County Housing (Section 8)

● Training and implementing company polices.

● Resolved conflicts between tenants regarding noise, encroachments, and parking. Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.

●

● Kept accurate records of all resident and tenant correspondence. Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.

●

Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

●

● Processed security deposit refunds.

Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

●

Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

●

Norfolk State University, Norfolk Va

B.S., Consumer Services, 05/1984

Norfolk State University, Norfolk Va

A.S., Clothing Technology, 05/1983

EDUCATION

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