Customer Service Property Manager
Resume:
Julie Snyder
Peru, IN *****
****************@*****.***
Professional Summary
I want to partner with a growing company to meet owner objectives using the skills I have obtained over the last 17 years. I demonstrate positivity and bring value with experience in excellent customer service, student housing, multifamily, new acquisitions, dispositions and receiverships. Authorized to work in the US for any employer
Work Experience
Substitute Teacher
ESS WillSub-Peru, IN
November 2024 to Present
• Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
• Adapted teaching methods and materials to accommodate diverse learning styles and abilities
• Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery Customer Service Professional
Current - HR Block Tax Services-Peru, IN
December 2024 to April 2025
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's response time goals
• Maintained accurate records of all customer interactions, including inquiries, complaints, and resolutions
• Utilized CRM software to track customer interactions, update contact information, and manage follow- up tasks
Regional Director Of Operations
Landmark Properties, Inc-Athens, GA
October 2016 to April 2022
• Collaborated with stakeholders to develop long-term strategic plans for growth.
• Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
• Promoted a culture of continuous learning by encouraging employees to pursue professional development opportunities.
• Reviewed customer feedback surveys to identify opportunities for improvement in customer service satisfaction levels.
Management Senior Director Of Residential Services Landmark Properties, Inc-Athens, GA
April 2015 to October 2016
• Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
• Formulated long-term objectives while managing day-to-day operations.
• Provided leadership in times of crisis or change initiatives.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• Led and directed team members on effective methods, operations and procedures. Property Manager
Landmark Properties, Inc-Athens, GA
May 2011 to March 2015
• Coordinated tenant move-in and out process and orientated new tenants to property.
• Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
Multi-Site Property Manager
Buckingham Companies-Indianapolis, IN
October 2012 to November 2013
• Participated in ongoing training to enhance own job skills and knowledge.
• Sought continuing education opportunities to stay current with industry trends.
• Responded quickly to meet customer needs and resolve problems.
• Provided efficient and courteous service to customers at all times.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Organized events designed to promote the properties in the local community.
• Established relationships with community leaders, businesses, and organizations in the area. Assistant Manager Of Operations
Buckingham Companies, US-Kokomo, IN
May 2009 to May 2011
• Established and monitored KPIs to optimize company performance.
• Multitasked and prioritized departmental functions to meet deadlines.
• Prepared detailed reports regarding financial performance metrics.
• Recruited, hired, trained, evaluated, and supervised staff members.
• Collaborated with other departments to facilitate workflow processes.
• Resolved customer complaints efficiently and effectively. Administrative Assistant
Prism Property Management-Peru, IN
May 2007 to May 2009
• Maintained scheduling and event calendars.
• Arranged conference, meeting and travel reservations for office personnel.
• Monitored daily operations in order to ensure efficient workflow processes were being followed.
• Operated electronic mail systems and coordinated flow of information, internally, and with other organizations.
• Assisted in the preparation of presentations using Microsoft Office Suite applications including Word, Excel, PowerPoint.
Property Manager/Home Owners Association Manager
Prism Property Management-Fort Wayne, IN
September 2006 to May 2009
• Negotiated contracts with vendors for services such as landscaping, snow removal, and pest control.
• Liaised regularly with community association members to verify satisfaction.
• Advised owners regarding investment opportunities in the real estate market.
• Negotiated management and service contracts, obtaining most cost-effective pricing.
• Analyzed information on property values, taxes, zoning, population growth and traffic volume and patterns to determine if properties should be acquired. Education
Maconaquah High School
June 1998
Certifications and Licenses
National Apartment Association, Certified Apartment Portfolio Supervisor Present
National Apartment Association, Certified Apartment Manager Present
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