Customer Service A Team
Resume:
Kelli MacDonald
HONOLULU HAWAII 96817
June 2025
Re: Job Application
I would like to apply for an employment position which is currently being advertised.
I am an excellent candidate as I have superior and proven communication/ customer service skills and an attitude of always doing more and going further, while working in both a busy fast pace environment or a slower independent one while meeting all deadlines and requirements. I am a responsible and trustworthy person who carries out all my duties in a proficient, professional manner at all times, while working independently and within a team environment. I am committed to achieving the highest possible work standards in a challenging position and an environment which will allow for personal growth and job satisfaction.
My belief is that the position offered would give me the continual growth I desire, coupled with the opportunity to expand my vocational skills in a team and office based environment, or an independently home based environment while supporting and coordinating your training services in which I have experience. I am also very excited about the flexibility of part-time or full time work and would love to share in your company’s passion in maximizing outcomes for customers. I have excellent interpersonal and organizational skills which has been demonstrated on a daily bases with my previous employment. I always pride myself on being reliable and loyal to the companies for which I work. I am a diplomatic, resourceful, and courteous employee and I believe that I would be a valuable team player whose multi-skilled abilities would be an asset to your organization.
Thank you for taking the time to consider my application. I look forward to the opportunity of meeting with you personally or by phone or email to discuss my background and experience, and the specifics of your company’s requirements in greater detail. Should you require more information regarding my application please do not hesitate to contact me on 808-***-****. Yours sincerely,
Kelli MacDonald
KELLI MACDONALD
1212 Nuuanu Ave Apt 1408
Honolulu, Hawaii
96817
Phone: 808-***-****
Email: ********@*****.***
CAREER OBJECTIVES
To identify relevant issues, formulate alternative solutions and decide and implement the most effective solution through modern Management methods:
• Maintain optimum quality performance.
• Adopt a continual improvement approach.
• Committed to always provide quality service.
• Exceed performance criteria in required key objectives. PROFESSIONAL SKILLS
•
• Administration/Office Manager/reception/client liaisons officer/collecting and sorting of all mail and banking.
• Ability to work unsupervised and respond to crisis situations by developing creative and productive solutions.
• Demonstrated capacity to prioritize and complete multiple task at all levels.
• Excellent oral and written communication skills developed through tertiary study, over ten years developing and teaching job skills and employment services for workers of ethnic back grounds and cultures, and over seven years lecturing in schools on health, sport, nutrition, as well as coaching at state and international levels.
• Outstanding organizational and time management skills developed through tertiary study, coaching, teaching, public speaking, work and engineering a family of five.
• Designing and developing effective hands on PDHPE lessons in teaching strategies, skills and drills for Volleyball classes within the school curriculum for students ranging from years 3rd to 12th grades.
• Ability and successful track record of developing, organizing and delivery sporting events from high school level to international events.
• Ability to liaise with sporting federations and governing bodies of a sport and implementing their rules and regulations/procedures/policy’s adhering to and
implementing their current changes to their rules and regulations that have been adapted to their sport. EMPLOYMENT HISTORY
2015 – 2025 Assistant/Management
LNK LLC, Hawaii
Key Duties Performed:
• Ability to operate and manage a large property and house whole.
• Ability to locate and repair any faulty equipment and repair and or replace where needed.
• Provide support to all staff.
• Addressing all employer and client enquiries and correspondence.
• Scheduling deliveries and follow ups. Receipt and Dispatch.
2009 – 2015 Administration Officer
National College, NSW
Key Duties Performed:
• Ability to manage and operate a busy reception.
• Ability to manage all incoming and transferral of all external and internal calls on a multi switch board system.
• Ability to meet and greet all visitors, clients and couriers in a professional welcoming pleasant
manner.
• Provide support to all staff.
• Addressing all employer and client enquiries and correspondence.
• Scheduling deliveries and follow ups. Receipt and Dispatch.
• Dealing with client complaints and needs.
• Marketing/sales/budgeting of all products while
liaising with employer’s needs.
2000 – 2009 Administration/ Front Desk Reception/Office Manager/Return to work Coordinator/Finances –
(Casual 9 hours pw) Australian Injury Management
Granville, NSW
• Key Duties Performed:
• Extensive computer skills, MYOB, Case Manager, MS word, Office, and Web page requirements.
• Addressing all employer and client enquiries and correspondence.
• Bookkeeping – including GST and payroll
• Scheduling appointments for employers and clients and scheduling all outside contractors to perform
services needed.
• Process sales, banking, invoices, payments and
enquiries, and following up on all.
• Scheduling deliveries and follow ups.
• Dealing with client complaints and needs.
• Marketing/sales/budgeting of all products while
liaising with employer’s needs.
• Ability to manage and operate a busy reception.
• Ability to manage all incoming and transferral of all external and internal calls on a multi switch board system.
• Ability to meet and greet all visitors, clients and couriers in a professional welcoming pleasant
manner.
• Provide support to all staff.
• Handling of all incoming and out going mail.
• Designing, developing, and delivering effective jobs skills programs and employment services, for injured workers as well as non injured workers.
• Liaising with insurance companies, HR managers,
rehabilitation providers, return-to-work coordinators, employers, families, medical and other allied health professionals for a successful out come for job
seekers.
• Sensitivity to the needs of workers in order to be able to provide a service for a very diverse range of clients and nationality’s.
2002 – 2010 Volleyball Convener – (Casual 2-4 hours pw) The Hills Grammar School Kenthurst, NSW
• Key Duties Performed:
• Designing and developing effective hands on PDHPE lessons in teaching strategies, skills and drills for Volleyball classes ranging from school years 3 to 12.
• Organising and running HZSA events and
competitions within the Hills Zone Sports Association that makes up 14 schools. Additionally running
professional development courses for teachers and
coaches, within the Hills Zone School System.
• Recruitment and training new coaches/ volunteers and make recommendations for their further
training/development in obtaining coaching and
refereeing credentials to support the sport at all levels.
• Understanding the OH&S Act/2000 and OH&S
guidelines 2001.
1998 – 2003 Sr. Employment Services Officer/Administration - Forstaff Personal
• Key Duties Performed:
As above for RTW
EDUCATION
February 2007 Return-to-Work Coordinator Certified 1998 – 2000 Graduate Certificate of Sports Nutrition Deakin University, Melbourne
1996 -1998 Grad Dip. Health Sc. (Human Nutrition)
Deakin University, Melbourne
1979 -1981 Sports Medicine/Human Nutrition
On a Volleyball Scholarship at the University of Pacific, Stockton California, USA
1976 – 1979 Equivalent to Higher School Certificate, HSC Hawaii School for Girls, Honolulu Hawaii, USA
PROFESSIONAL ASSOCIATIONS
2006 – 2015 N.S.W. Volleyball Referees- Referee
2006 – 2015 Australian Government, Australian Sports Commission, Australian Rugby-Touch Judge
2005 – 2015 Australian Government, Australian Sports Commission, Australian Volleyball Federation-
Coach
2001 – 2015 Athletics New South Wales
REFEREES
Lauran Bromley
LNK LLC
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