Customer Service Front Desk
Resume:
Tina L. Parker
Mobile: (716) 458-5971or 716-***-****
Email:**************@*****.***
OBJECTIVE
To secure a position with your company utilizing my skills and experience in Front Desk, Customer service, phone experience, sales experience, and Management experience.
SUMMARY OF QUALIFICATIONS
Over 25 years of experience as a Front Desk Specialist in several hotels with up to 200 rooms, coordinating and securing reservations, assisting with checking in and out guests, arranging for room service and other requests, and performing various administrative duties
Over 25 years’ experience in sales and providing excellent customer service in hospitality, retail, and restaurant settings, assisting customers with their product/service selections, offering intelligent solutions/options depending on situational needs, securing agreements and deposits, and resolving issues to their complete satisfaction
Experienced in training new personnel, delegating orders, monitoring all work activities, conducting performance evaluations, and consulting with upper management for employee status/progress reports
Experienced in operating POS systems, credit card readers, and cash registers, cashing out customers’ orders, returning exact change, and maintaining balanced drawers
Possesses excellent communication, interpersonal, organizational, and problem-solving skills
Operates and answers multi-line phone systems, copiers, scanners, and fax machines
Performs inventory control using handheld barcode scanners
Experienced in using computers, Windows, MS Office, Internet research, and email; types 40+ WPM
Multi-tasks effectively, learns new systems quickly, and completes all projects on or ahead of schedule
Works well with little or no supervision or collaboratively in a team environment.
PROFESSIONAL EXPERIENCE
06/21-01/2023 Front Desk
Holiday Inn Express-
Give customers great customer service. Check people in and out of the hotel. Make reservations, answer the phone.
The program we used was Opera. I am very good at that system. I would help customers with whatever they needed directions, food options, or anything like towels and soap. I would work the breakfast area if needed as well would make a full complimentary breakfast for the hotel. If I worked a night shift, I would run a full audit report. I did bank drops. I did some light cleaning. They had a store in the lobby so we had to refill the snacks and drinks.
Holiday Inn has a contract with the airport so we get all the flight attendants and pilots and captains. We would have to make their room keys ahead of time. The night shift was responsible for putting all the reservations in the computer. I would work 3-day shifts and 2 night shifts a week.
01/22- 05/2021 Front desk
Fairbridge Inn Express -
Give customers great customer service. Check in customers in, and out of the hotel. Make reservations, answer the phone. We use the Faircloud program for the hotel so I am very good at using the computer system. I service customers with whatever they need like extra laundry, coffee, and directions to places around the city. I do some light cleaning, and also help fold laundry. I also do night audits so I run audit reports. Handle bank drops
07/2017- 12/2019 Customer Service Rep
Uhaul-
Monitored multiple databases to keep track of all company inventory.
I dispatch trucks, check trucks in, make sure the gas and miles are right for the next customer I check the safety of the truck, the tire pressure, the brakes, the fluids, make sure that no check engine lights are on, all the lights work, seat belts, and that there's no new damage. We clean the truck thoroughly. We use a P.O.S. system on our phones to dispatch or check in trucks through our phones. We are also certified in all the areas of our job. I am also certified for propane. I also take care of the storage units. Clean them, tag them if their customer is ready, or lock them out if they are delinquent, and owe a lot of money. I also hook up trailers to customer vehicles. I tag the keys and make sure the tag is filled out properly so the next employee knows the truck is customer-ready. I also take reservations so customers can reserve a truck for the date, and time they need it. I also close the store six days a week on the night shift. The most important part of my job is to make sure the customers leave happy, and that they are safe in the truck I dispatch to them. Our goal is to keep them happy and safe so they come back again.
02/08/2017- 12/31/20 Maple Grove Flower Wholesale
Manager-
At Maple Grove, I oversaw all the trucks that came into the shop. Trucks with flowers all over the world. I would get my pallets and divide the inventory to make sure it’s all there. I would then have someone get buckets. We would fill buckets with water and plant food. Then I would enter the codes on the boxes to make sure we got the box and open it to make sure we have the correct flowers and the correct amount. I would then have my workers put the flowers in water. We would then make a product line, put all the orders together that were sold, and the rest we put in inventory. We would line up the inventory from older flowers to new flowers so we would sell the new flowers last. I would have to code everything that was still in a box so we know what date it came in to put on the trucks so they sell the freshest last. We did a new color every week.
02/2012 – 05/2015 Child Care Provider
Private Client, Niagara Falls, NY
Provided day care services for an infant including personal hygiene, feeding, dressing, etc.
Supervised recreational activities and maintained safety at all times
Performed light housekeeping as needed
Prepared and served snacks
Keep all areas neat, clean, and sanitized. Reported information regarding any important incidents or developments
05/2009 – 09/2010 Customer Service / Cashier
Dairy Queen, Niagara Falls, NY
Greeted customers and took their food and ice cream orders, serving food as specified
Made ice cream cakes to order
Operated credit card readers and cash registers, returning change as needed
Opened and closed the ice cream shop and managed the drive-thru
Trained new personnel as requested
06/2002 – 04/2006 Front Desk Specialist
Travelodge Hotel, Niagara Falls, NY
Managed the front desk operations for a 200-room hotel
Greeted guests and assisted them with checking into or out of the hotel and followed up with all room requests for hotel services, delegating orders to appropriate personnel to ensure the highest customer service and exceed guest expectations.
Coordinated scheduling of room reservations over the phone as well as entered the information in the computer.
EDUCATION
HSE
Orleans-Niagara BOCES, 60th School Niagara Falls, NY
Extra things I am good at I can do QuickBooks. I am punctual, I am responsible, trustworthy, and I have good time management skills. I can multitask, for example, the phone rings. I can still run the computer at the same time as doing other things or in any order of things. I've been a manager before, responsible for other people. I pretty much ran U-Haul when I worked there. There was a manager but they were never there, so I was a key holder at that job. I was an Executive Manager at a place called Hughes Co. Heating and Cooling long ago. The man who owned it passed away and she didn't want to continue. I have the skills to do just about anything given to me. I’ve been working since I was a young girl at Niagara Gazette as a paper girl was my first job.
I have a lot more experience If you would like more information I'm always open to that.
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