Customer Service Support

Letitia Brown

****************@*****.*** I 586-***-**** I Redford Charter Twp, MI

WORK EXPERIENCE

Qualfoc,• USAA lnlunnc:e

Licensed Insurance Producer

Highland Park. MI

Feb 2023 • Present

• Facilitate 1hc sak and service of amo, home, renters, and umbrella iruuran« policies to military members nationwide.

Ensun, compn,hcnsivc customer support by addressing inquiries, molving concerns, and providing tailored insurance solutions.

Auto Club Group· AAA

Licensed lnsunnce Producer

Dearborn Ml

Sep 2020 •Jan 2023

• Managed a high volume of inbound calls to assist clients with the purchase of property and casualty insurance, or ensuring adherence to muhi-statc rrgulations and company policies.

• Consistently met and surpassed sales targcu for insurance producu. credit cards.. and memberships. conuibuting to the company's revenue growth.

• Provided csccprional customer service, addressing inquiries and raolving issues. resulting in mhanccd client satisfaction and retention.

RX Walgr,au ~

Patient Catt Advocate

Dccrf1cld, IL

Jan 2016-Scp 2020

• Managed padc-.nt scheduling and coordinated insurance verification procasa to ensure efficient patient care and support.

• Handled a high volume of incoming and outgoing calls. addn,ssing patient inquiries and concerns with professionalism and empathy.

Oversaw mcdic.arion and medical supply orders, ma.intaining inventory levels and contributing to the smooth operation of daily office activities.

FarmcnlnsunnceGroup

Contract Manager

Troy, Ml

Jan2012-Aug2019

• Enhanced operational procedures, leading to increased efficiency and profitability in iruunnce processes.

• Managed prop:rty and casualty insurance sales, including the execution of underwriting casks.

• Delivered iruur:ancc seminars, comributing to marker education and competitive insurancr quoting. Dialog Olrect • Blue Can Network Troy, Ml

Customer Service Reprcscnta1ivc Oct 2013 • Jun 2016 Processed insurance claims efficiently, ensuring accuracy and compliance with industry standards. lmpkmen1ed customer service strategics that proactivcly addressed client needs and facilitated 1hc n,solution of concerns.

Handled insurance billing and medical claim inquiries, providing ckar and effective solutions to complca issues. Ha.Yard ~Solution,. BCBS Troy, Ml

Customer Service Representative Dec 2010-0ct 2013

• Managed a high volume ofinbound and outbound calls, providing dcailcd explanations ofhalth insurance bcncfiu and claims to customers and hcalthcan, providers.

• Dcmonstntcd proficiency in utilizing industry-specific systems including Citri<, Mct•vancc. and E-Billing Web to navigate customer inquiries and process information. Allstate FlnancW Seniccs Bloomfidd Hills, Ml

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