Administrative Support Assistant

Latoria Jones

**************@*****.*** 334-***-**** Montgomery, AL

SUMMARY

Seeking role as Appointment Scheduler with 17 years of diverse experience. Proven scheduling experience, adept in team communication and managing client information, with strong skills in referrals management. Extensive background in administrative support, ensuring efficient operations and exceptional client service. WORK EXPERIENCE

United Postal Service Montgomery, AL

Mail Carrier Aug 2022 - Present

• Ensure accurate delivery of registered and insured mail, obtaining necessary receipts to confirm transactions.

• Provide exceptional customer service, offering postal information and assisting with change of address forms and inquiries.

• Maintain the integrity of mail delivery by promptly reporting any discrepancies or damages to the supervisor.

• Organize and sort incoming mail, verifying proper postage and address details, and sequence mail for efficient delivery operations.

Alabama Department of Human Resources AL

Administrative Support Assistant II May 2018 - May 2022

• Provided administrative support, ensuring efficient operation of management and employment team functions through proficient knowledge and application of multi-departmental processes.

• Managed financial documentation, including the filing of budget ledgers, tracking of inventory purchases, and recording of mail warrants and compensation reimbursements.

• Organized and maintained accounts payable records, ensuring prompt and professional handling of unresolved invoices and email correspondence.

• Facilitated daily mail operations, including the sorting and distribution of packages, and maintained office efficiency through adept use of telecommunications and office equipment. Alabama Department of Public Health AL

Administrative Support Assistant II Nov 2016 - May 2018

• Managed comprehensive administrative tasks, including the preparation of travel requests, drafting and editing of official documents, and maintenance of electronic and traditional filing systems.

• Recorded and organized financial transactions, managed invoices and inventories, and maintained a financial ledger, ensuring accurate end-of-year fiscal reporting on departmental finances.

• Coordinated interdepartmental communications, compiled daily reports, facilitated telephone inquiries, and oversaw the distribution and organization of office mail. Glovis America (Alabama) LLC AL

Production Worker Oct 2015 - Mar 2016

• Assembled products with attention to workflow efficiency and performed basic quality control checks to ensure compliance with production standards.

• Managed materials handling and storage, operated lifting equipment, and prepared goods for shipment while maintaining a clean and orderly work environment.

Alabama Dept, Julia Tutwiler Prison for Women AL

Administrative Support Assistant II Jan 2012 - Oct 2015

• Managed office operations, ensuring efficient supply management and maintenance of office equipment for security staff.

• Developed and maintained an organized filing system, streamlined mail sorting, and distribution processes, enhancing office communication flow.

• Coordinated with human resources to maintain accurate attendance and timekeeping records, ensuring timely and precise payroll processing.

• Prepared, edited, and ensured the accuracy of various administrative documents, reports, and spreadsheets, adhering to strict deadlines.

Alabama Dept, Transportation AL

Administrative Support Assistant I Oct 2006 - Oct 2012

• Managed payroll processing, timekeeping, and maintenance of employee direct deposit records, ensuring accuracy and compliance with financial policies.

• Produced a variety of documents including invoices, financial statements, and correspondence, providing critical support for departmental fiscal management and operations.

• Coordinated communications and meeting agendas between staff and management, facilitating effective information flow and contributing to problem resolution initiatives. EDUCATION

Graham University

Bachelors in Business Administration

SKILLS

Mail Sorting • Postage Calculation • Package Scanning • Vehicle Inspections • Paperwork Processing • Data Entry • Data Collection • Microsoft Outlook • 10-Key • Filing • Call Center Operations • Microsoft Office Expertise • Order Processing • Credit Card Payment Processing • Documentation • Retail Sales Customer Service • Customer Service • Office Equipment Proficiency • Clerical Support • Organizational Skills • Detail-oriented • Multitasking • Proactive Problem-solver • Client-focused

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