Office Manager It Support
Resume:
Shawn S.Wainwright
**** ****** *** ** *******, GA 30310
******@*****.***
Robert J Semrad LLC: 2013/ Change to: The Semrad Law Firm in: 2017
(Debt Stoppers)
Date Started 10/18/2013
Ending date: office closed down 03/05/2025
Hiring Job Position: IT Specialist
Upgraded Position added 2016 IT Assistant to the Director / (Postal) Service Manager/ Assistance to office Manager: Terri Anderson. Upgraded Position added 2018 to: Office Manager Assistant /IT Director
Debt Stoppers / The Semrad Law Firm LLC.
IT Responsibility:
Reasonable for repairing and maintaining, ordering of parts for PC's and distribution of equipment. Corresponding with Chicago headquarters in reference to IT support as needed. Installing company programs on office computers internally and externally (via LogMeIn or JoinMe) testing to ensure that the install is competed and working properly. Running maintenance report on all copiers, Network devices, Servers, equipment, PC and telephones etc., at all five office locations and placing repair orders and negotiating contracts for new machines and equipment. Running meter reading reports for all copiers at all five Atlanta office locations. Running security checks and maintaining network security and responding to security threats as it pertains to our network. Install and prepare office equipment for new hires. Responsible for moving employee's office equipment via inner office or setting up a home base for employees. Assisting employees via zoom, phone call and email or home visits with IT related technical support as needed. Responsible for office moves via IT hardware equipment, Copiers, TV’s IP phones etc. Coordinating proper packaging of office equipment for installation of office equipment to new locations or Attorneys and employee’s homes. Responsible for uninstalling or reinstalling our Server, Cisco ASA equipment, Patch panel, switch device, cat 5/6, fiber panel and wiring server stand etc. Corresponding with building managers to survey office space to design office move-in or move out plans. Responsible for Coordinating with Comcast, AT&T and Verizon to set up new accounts or close existing accounts. IT Responsibility:
Responsible for running day to day updates to our software and Computers and maintenance updates to our server and programs. Installation updates and monitoring our active directory, installing Microsoft office 365 on all desktop computer, surface pro’s tablets and cell phones. Responsible for installation of network equipment as it pertains to our Modem, Server Cisco ASA, Patch panel, Cat 6 wiring, Cat 6 and 5 jack punching, installing Cat 5 or 6 cables through-out entire the office floor plans and with-in each individual office as it pertains to the move ins. Corresponding and assisting our Bulgaria programmer in installing our company Network onto our Cisco ASA device. Reasonable for Setting up and negotiating internet service, copiers service, and TV network contracts with internet and equipment providers for The Semrad Law firm. Responsible creating account and installing programs in reference to Microsoft office /Outlook 365, Client profiles, Stratus office case filing, Best-case, Ring central, QuickBooks and ADP programs on to employee's Devices and teaching employees how to navigate through the program. Reasonable for ordering and installing equipment for The Semrad Law Firm as directed. Responsible for responding to work order tickets in references to program, Password reset’s via Active directory or any other programs, Hard repair, IP phone trouble shouting, Passwords reset vis district court ECF program etc. in a timely manner.
Office Manager Assistant Responsibility:
Assist office manager Terri Anderson in day to day task as needed, making bank deposits from client payments to the Semrad Law Firms Business accounts. Coordinating new hire employee office design and set-up and setting up new employee office accounts and disabling of employee’s office accounts as directed.
Assisting office manager Terri Anderson in office moves, setting up meeting with building managers to coordinating the Semrad Law firm needs as its proteins to our office moves. Assist in office manager directives on a day to day basis to ensure that office task is being completed in a professional and timely manner.
Prepared inter office Emails as directed, to express the office manager directives on a day to day basis. Correspond with employees as it pertains to their needs and bringing their concerns to management. Directed by office manager, Terri Anderson to assist client’s IT and general needs. Responsible for corresponding with clients as it pertains to directions to our office locations and giving information on what paperwork to bring with them to help file their Bankruptcy case so to ensure their experience is Pleasant, Quick and Easy. Responsible for Maintaining and setting up clients’ accounts so the attorney can build and review and file their up-coming cases. Placing orders for Food to be delivered to the office on a day to day basis for employees and clients ect. Responsible for ordering office supplies.
Georgia District Service Manager Responsibility:
Reasonable for notice of court case service mail deliveries, review and prepare and mail out letters of notice of service for on-going, up-coming court cases. Preparing receipt of service for Attorneys, Court room judges, and clients etc.
EDUCATION:
Boys & Girls High School Diploma - Brooklyn, NY -2000 Youngstown State University Bachelor of Arts in Business Administration - Youngstown, OH – 2005
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