Customer Service General Manager

Edward Marrero

***** *** **** **.

Orlando Florida. 32824

321-***-****

*************@*****.***

OBJECTIVE: Experienced Sales Director and General Manager, seeking new opportunities and challenges with a growth oriented organization where, diverse experience, bilingual skills, time management skills and people skills are best utilized.

EXPERIENCE: Logistics Coordinator / CHEP /Brambles (10/17 to 07/25) Execution of customer order request for inbound and outbound territory managing inventory levels in assigned region, supporting rest of network. Work closely with transportation providers to secure freight and deliver on time, both truck load, LTL, intermodal, and ocean going freight as needed. Plan all loads inbound and outbound in assigned region Work with transportation network to tender loads for on time deliver and pick up Manage inventory levels at assigned plant, to delivery on time to customers. Weekly/Monthly reporting of key metrics. Execution of customer order request for inbound and outbound territory

Operations Manager / Showtime Pictures Tennessee Aquarium (03/15 to 10/17) Manage all aspects of day to day operation. Recruiting, training and develop a professional sales team increasing sales in 2016 by an outstanding 33%. Set up new goals and implemented new policies. Maintained progressive and positive communications and strengthen relations between companies, leading to a new 5 year renewal. Elevated customer service to a 99% customer satisfaction. Created the new face of company gallery leading to directing and supervising new company gallery remodels.

General Manager / Renewable Earthworks LLC (02/13 to 03/15)Responsible for managing a new photovoltaic operation. Developed and maintained favorable relationships with new clients as well as created sales and operation training program while directing, coordinating and monitoring all sales, branch operation development..

DIRECTOR OF SALES / In Route Logistics / TMG Global Logistics LLC. (02/03 to 02/13) Developed strategic sales and marketing objectives from researching, planning to execution. Established sale territories, manage budget and evaluate sales performance. Instrumental in increasing existing account sales. Assisted in a day to day operation, scheduling, dispatching, and ensuring the receipt, coordinating safety of goods coming through the warehouse. Familiar with a variety of the fields concepts, practices, and procedures. Relied on experience and judgment to plan and accomplish goals.

EDUCATION: UNIVERSITY OF PUERTO RICO (1985 to 1987)

Bayamon Puerto Rico.

Technology of Civil Engineering

Licenses: State of Florida Realtor (2005 to Present)

DBPR Lic # 3122222

SPECIAL TRAINING: Marketing Strategies I, II V.C.C. Orlando Florida McCoy Center,

DOT / RSPA Hazardous Materials Safety Training IACSSP Certification course

LANGUAGE SKILLS: Bilingual, Spanish and English. Sharp insight into the subtitles of both Spanish and English, with

extensive background in two cultures. Readily transcend cultural and language differences.

MANAGEMENT STYLE: HANDS ON