Team Members Tech Support
Resume:
Scott Pena
Tamarac, FL *****
**********@*****.***
Background includes security team leadership, training Skilled at writing reports, updating files and maintaining schedules. Disciplined and hardworking team player with extensive experience in Security environments. Adept at monitoring buildings, grounds and guests for signs of suspicious behavior. Highly observant and diligent security professional with exceptional integrity and ethics. Talent for motivating team members to improve performance, attention and approach strategies for all types of security situations.
Authorized to work in the US for any employer
Work Experience
Tech Support
Fusion BPO Services-Boca Raton, FL
April 2023 to Present
I specialize in troubleshooting and diagnostic devices including Cell Phones, Tablets, and Smart Watches Part of my responsibility includes
• Rebooting
• Troubleshooting Voice Mail
• Troubleshooting WiFi
• Troubleshooting the device
• Upgrading
• Resend activation
• Cancel Registration
• Rerouting wifi
• Remote support
Temporary Print Shop Operator
Ultimate Software-Weston, FL
December 2020 to February 2021
As a Temporary Print Shop Operator I was responsible for organizing the mail for payroll / Tax Return. I've Organized them, did a quality check and ship them out. Security Site Supervisor
Kent Security Services Inc-Coral Springs, FL
December 2013 to September 2020
Guided team members on how to respond effectively to different scenarios. Produced Daily Activity Reports outlining security activities and incidents. Maintained positive environment dedicated to teamwork and performance. Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
Monitored entire facility using CCTV while simultaneously performing dispatch duties. Spearheaded use of high-tech surveillance software to provide full security coverage in new stores. Education
Some College in Computer Science
Broward College
January 2008 to August 2010
High school diploma
Mcarthur High School - Hollywood, FL
September 2003 to May 2007
some college in Computer Science
Broward College
Skills
• First
• Staffing and scheduling
• CCTV experience
• Security officer training
• Security team leadership
• Daily status reports
• Certified Security Supervisor
• Supervising Experience
• Surveillance
• Writing Skills
• Intelligence Experience
• Microsoft Office
• Microsoft Word
• Microsoft
• Microsoft Powerpoint
• Computer Science
• Leadership
• Computer skills
• Linux
• Customer service
• Quality control
• Customer support
• Google Docs
• Sales
• Communication skills
• Software troubleshooting
• Windows
• IT
Certifications and Licenses
Security Guard License
February 2020 to February 2022
security D Class License
CPR Certification
First Aid Certification
Driver's License
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