100%Remote Peer Recovery Specialist, Case Manager, Telecommunications

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JAMES KIPPER

Cape Town South Africa

******.******.**@*****.*** / +1-757-***-****

WWW: www.linkedin.com/in/james-kippercsac-a-rprs-12808a273 SUMMARY

Compassionate and resourceful Peer Support Specialist with proven experience delivering individual and group support to clients facing substance abuse and other life-controlling challenges. Skilled in developing and implementing personalized treatment plans, conducting comprehensive assessments, and facilitating referrals to community resources. Dedicated advocate for client rights, committed to empowering individuals by fostering positive coping skills and supporting long-term recovery. SKILLS

• Collaboration

• Communication

• Problem-Solving

• Empathy and Compassion

• Organization and Time Management

• Crisis Intervention

• Client Assessment

• Case Documentation

• Data Management Systems

• Knowledge of Social Services

EXPERIENCE

Case Manager / Faith Recovery Center - Williamsburg, VA 02/2021 - 07/2025

• Improved client satisfaction by promptly addressing concerns and delivering personalized solutions.

• Streamlined appointment scheduling processes, boosting efficiency and client retention rates.

• Built strong client relationships to foster trust and encourage repeat business.

• Supported team members in resolving complex client issues, enhancing collaboration and problem-solving.

• Maintained accurate records of client interactions to enable effective performance tracking and reporting. Peer Recovery Specialist - Recovery Navigator / AmeriCorps National Civilian Community Corps - Williamsburg, VA 09/2023 - 08/2024

• Enhanced client recovery by designing and implementing personalized peer support plans.

• Provided continuous emotional support and resources to help clients achieve their personal goals.

• Advocated for clients' needs within the treatment team to improve the overall recovery process.

• Assisted clients in navigating social service systems to secure essential resources for successful recovery.

• Conducted regular progress check-ins, identifying and addressing barriers to recovery.

• Completed a 12-month service position focused on client support and recovery. Caretaker / Family Care Giver - Hampton, VA 01/2017 - 07/2020

• Provided compassionate 24-hour in-home care for a family member with Bipolar Manic-Depressive Disorder.

• Assisted with daily living activities including meal preparation and personal grooming.

• Demonstrated patience, empathy, and reliability while managing complex care needs. Kitchen Manager / Andy's Pizza & Grill - Newport News, VA 06/2010 - 07/2016

• Improved kitchen efficiency by streamlining processes and optimizing staff schedules.

• Reduced food waste through vigilant inventory management and proper food storage practices.

• Enhanced customer satisfaction by accommodating dietary restrictions and allergen concerns.

• Maintained a clean, safe kitchen environment in compliance with health department regulations.

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EDUCATION AND TRAINING

Bachelor of Science: Human Services Expected in 06/2026 Liberty University - Lynchburg, VA

Expected to graduate in 06/2026

High School Diploma

Warwick High School - Newport News, VA

Associate of Applied Science: Human Services

Virginia Peninsula Community College - Hampton, VA CERTIFICATIONS BY THE VIRGINIA BOARD OF COUNSELING

• Registered Certified Peer Recovery Specialist

• Certified Substance Abuse Counseling Assistant

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