Seasoned system and network Admin

John Moore

SE USA 504-***-**** ****@****.***

Deployment & Technical Support Summary

Engineer & Deployment Specialist with 15+ years of hands-on experience deploying and maintaining mission-critical systems in defense, healthcare, and commercial contexts. Expert at reducing system downtime, simplifying tech for end users, and delivering top-tier service in high-pressure settings.

Experience

Engineer – Technical Support

Aeromedical / Nexa Technologies

SE USA Mar 2017 – Present

- Reduced ticket resolution from ~48 to ~36 hours using targeted scripting and simplified workflows.

- Led five remote clinic launches, training over 20 staff to ensure smooth start-ups.

- Kept systems running almost continuously by refining escalation paths and cloud–edge integrations.

Deployment Field Engineer / Customer Support

Chorus Communication Limited & Overseas Support

Apr 2013 – Dec 2017

- Acted as on-site technical liaison for telecom systems in Ireland and field units abroad.

- Coordinated installations with vendors and guided non-technical staff through routine troubleshooting.

Senior Deployment Operations Manager

Recon Optical, Inc.– OCONUS Conflict Zones

Jan 2011 – Apr 2014

- Directed secure communications and telemedicine deployments in remote, high-risk areas.

- Coordinated logistics and DoD engagement to support reliable operations under austere conditions.

Field Service Technician

Hawker Beechcraft Corporation CAGE 3Y6Q8– OCONUS Conflict Zones

Jan 2010 – Dec 2011

- Installed and serviced classified systems at four field sites, reducing repair times by nearly 50%.

- Performed secure system staging and compliance checks to military-grade standards.

Core Competencies

- Customer-facing technical support & deployment

- Tier 2 escalation & field coordination

- Secure telecom & telemedicine system rollouts

- DoD logistics and contractor liaison

- Cloud–edge system management

- Support scripting & process improvement

- User-friendly SOPs and documentation

Technical Skills

- Platforms: Unix/Linux, Windows, Android, ARM systems

- Scripting: Bash, Perl, Python, Go, Rust

- Networking: Cisco, Asterisk, VPNs, secure frameworks

- Cloud: AWS, Azure, hybrid environments

- Tools: Jira, Freshdesk, Salesforce, internal ticket systems

Education

15+ years of proven, real-world technical achievement; no formal degree listed by design.

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