Customer Service, Telecom

Juanita McCarley

**** *********** *****

Douglasville, GA 30135

404-***-****

Objectives

To obtain a challenging position that will provide growth, stability and learning opportunities in the field of customer service.

Professional Highlights

· Ability to build strong parent/teacher relationships

· Able to establish and maintain effective working relationships

· Highly motivated to work in the customer service field

· Able to follow instructions and established procedures

· Ability to work fast and accurately

· Head-Server and leadership experience

· Strong time-management skills

· Team player

· CPR/First Aid

· Ability to read and write in Spanish

Work Experience

Kelly Services, Douglasville, GA, March 2023 to April 2024

WAH Agent (Temporary Contract)

· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

· Handle calls and sell products and services for Client

· Solved problems that were often unstructured and required reliance on conceptual thinking

· Listened attentively to customer needs and concerns; demonstrated empathy

Renaissance Learning Center, Atlanta, GA, January 2009 to May 2024

Georgia Pre-K Lead Teacher

· Using the OWL curriculum to create activities to promote learning

· Making assessments and using GELDs to identify needs of students

· Properly worked with assistant teacher to create a nurturing environment

· Proficient in using WSO to evaluate students on 69 indicators

CallTech Telecom, Albany, GA, August 2005 to February 2009

Tier 1 Agent

· Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures

· Effectively transferred misdirected customer requests to an appropriate party

· Solved problems that were often unstructured and required reliance on conceptual thinking

· Listened attentively to customer needs and concerns; demonstrated empathy

Friendship Day Care, Albany, GA, March 2003 to August 2009

Private Pre-K/Substitute Teacher

· Provided educational instruction in a classroom environment and promoted student learning in the absence of the regular classroom teacher

· Answered students questions and provided assistance, advising/directing them to the appropriate resource

· Established and maintained accurate class records of students ’progress, attendance and grades

· Adjusted lessons and training program s when appropriate to promote a positive learning environment (Creative Curriculum)

Education

-Lakeside High School, Atlanta, GA, August 1998 to May 2002

oGraduated 3.06

-Albany State University, Albany, GA, August 2002 to December 2009

oGraduated B.S. Education, 2007

oGraduated B.S. Recreation, 2009

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