Quality Control Customer Support
Resume:
APRIL WILSON
**** ******** ** ********, ** *****
️ *******@*******.***
PROFESSIONAL SUMMARY
Dedicated and results and revenue-driven leader with extensive experience in operations management, quality control, and HR functions. Proven ability to inspire, coach, and train teams while ensuring efficiency, compliance, and customer satisfaction. Adept at utilizing data-driven insights to streamline processes, enhance productivity, and maintain high-quality standards. A self-starter with excellent time management, organization, and situational leadership, emotional intelligence, critical / analytical thinking skills.
CORE SKILLS
- HR Functions: Documentation handling, employee coaching, training,occasional terminations
- Leadership & Team Development: Training and mentoring teams of 10–15 employees, retention
- Quality Control & Compliance: Expertise in re-labels, oshsa safety/ hazardous waste / liquids / meeting compliant, damages, address issues, direct customer support when needed ensuring on-time deliveries
- Data Analysis & Process Improvement: Tracking TLH, METRICS, and interpreting operational data
- Software Proficiency: Microsoft Word, Excel, Teams, MyTime, Blue Yonder, Workday, Panasonic, and web-based applications
- Customer Excellence & Problem-Solving: Address verification and resolution for timely deliveries
- Safety & Workload Management: Prioritizing safety while balancing operational workflow
PROFESSIONAL EXPERIENCE
Operations Supervisor
FedEx Corp Whitehall, OH July 2023 – May 2025
- Managed all documentation, training, and operational processes for a team of 10–15 package handlers
- Conducted performance coaching and mentoring to enhance employee efficiency and teamwork
- Oversaw quality control measures, including re-labels,, and damages, ensuring compliance with company standards
- Worked with Panasonic and web-based applications to verify addresses and uphold delivery accuracy
- Monitored TLH and METRICS to track performance and implement improvement strategies
TRAINER (Van Lines/Unload)
FedEx Ground Whitehall, OH February 2021 – July 2023
- Designed and executed training programs for new hires, emphasizing operational efficiency and safety
- daily performance evaluations, tracking employee progress through structured training packets
- Promoted a culture of safety and compliance through instructional demonstrations and team engagement
SHIFT MANAGER
Save-a-Lot Whitehall, OH
May 2018 – November 2021
- Managed daily store operations, tracking labor, sales, and inventory to optimize revenue generation
- Conducted employee training and performance reviews, ensuring seamless workflow and compliance
- Oversaw financial transactions, reconciliation, and vendor coordination for operational excellence
EDUCATION
Walnut Ridge High School Columbus, OH 1998 – 2001
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