Customer Service Front Desk

Jen Mclaughlin

****************@*****.*** Waynesboro, Virginia, US 540-***-****

WORK HISTORY

Production Worker at Hershey Stuarts Draft

July 2022 - Present (3 Years)

Maintain machine check boxes and resent robot as needed. Install ink and replace tape. Maintain a clean workspace and inspect candy packaging. Front Desk Assistant Manager at Country Inn and Suites January 2022 - March 2022 (0.5 Year)

Handled guest complains and respond to guest emails. Utilized Opera Property Management System to manage day to day functions. Processed pre authorizations for third party credit card billings,

Front Desk Night Auditor at Days Inn Little Rock

September 2021 - January 2022 (0.5 Year)

Answered phone calls and performed guest check in and out duties. Scheduled housekeeping assignments and checked guest rooms. Processed credit card pre authorizations. Maintained communication with security team and completed scheduling for shuttle rides. Guest Relations Front Desk Clerk at Clarion Pointe Hotel Sleep Inn Airport Billy Graham Parkway

August 2021 - September 2021 (0.5 Year)

Process cash and credit card transactions Provide outstanding customer service Prepare breakfast and handle schedules and provide parking passes Owner Business Manager Customer Service at Uncommon Scents and Styles April 2019 - Present (6 Years)

Sell consumer products, person to person, to a select customer base Demonstrate product usage, communicate benefits, and answer questions regarding product line Organize and manage client records and accept payments Design labels and business cards and oversee marketing

Customer Service Representative at TTEC Call Center November 2020 - March 2021 (0.5 Year)

Handled inbound and outbound phone calls Processed fraud claims for Bank of America customers Prepared and sorted source documents, and identified and interpreted data to be entered Mailed out new credit and debit cards upon request Homemaker at Stay at Home Parent

July 2017 - April 2019 (2 Years)

Showed strong leadership skills and managed household budget Remained deadline oriented and reliable while adjusting priorities and managing time wisely Required to make quick, crucial and often unprecedented decisions

Short Order Cook at The Fishin Pig

February 2017 - June 2017 (0.5 Year)

Cleaned food preparation areas, cooking surfaces, and utensils Cooked and packaged batches of food and ordered and took delivery of supplies Maintained sanitation, health, and safety standards in work areas Verified that prepared food met requirements for quality and quantity Crew Member Cashier Customer Service at Arby s Quick Service Restaurant October 2016 - December 2016 (0.5 Year)

Performed a multitude of tasks including food production and serving customers at the cash register Operated cash register, accepted payments, and made accurate change Ensured accuracy of cash drawer and kept work area clean and organized Worked in a team environment and communicated effectively with managers and co workers Homemaker at Stay at Home Parent

March 2012 - September 2016 (5 Years)

Ensured household duties were completed in a time efficient manner Developed, managed, and maintained a budget effectively Coordinated and facilitated medical care, meals, and social activities

EDUCATION

Ultimate Medical Academy - Associate Degree

Graduated 2019-01-01

Associate of Science Degree in Health Sciences H

SKILLS

material handling, To complete

production line, To complete

assembly lines, To complete

packaging and labeling, To complete

manufacturing, To complete

packing, To complete

Customer Service, 15 years

Microsoft Office, 10 years

ABOUT ME

I have a drivers license

I have management experience: 1 years

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